Automotive Service Advisor
Murgado Automotive Group
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- Pay
- $80K to $150K
- a year
- Location
- Laguna Niguel, CA
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 6
- 11 days ago
Career path
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About the company
Murgado Automotive Group
Automotive · 1,001 to 5,000 employees
What you'll do
- Welcome customers, document concerns, explain recommended services, prepare estimates, and provide updates.
- Coordinate with technicians, maintain service records, resolve concerns, and build customer relationships.
What you need
- Requires 2+ years of Automotive Service Advisor experience, knowledge of automotive repair and maintenance, and strong customer service, communication, sales, organization, and follow-through skills.
- Requires a valid driver’s license and clean driving record.
Key skills
Automotive repairMaintenance servicesCustomer serviceCommunicationSalesRelationship-buildingOrganizationAttention to detailValid driver’s licenseClean driving recordCDKReynolds & Reynolds
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Perks
- Medical, dental, and vision insurance
- 401(k) plan with company match
- Paid time off
- Holidays
- Career growth
- Employee discounts
- Ongoing training
See full description on company page, apply now
Read the full posting here
Automotive Service Advisor
Mercedes-Benz of Laguna Niguel , part of the Murgado Automotive Group , is seeking an experienced Automotive Service Advisor to guide customers through the dealership service process. You will listen to customer concerns, prepare accurate service recommendations and estimates, coordinate with technicians, and provide clear updates from vehicle check-in through completion. This opportunity is ideal for a service professional who combines automotive knowledge, sales ability, and premium customer care.
Key Responsibilities
Welcome customers, identify service needs, and document concerns accurately.
Explain recommended maintenance and repairs in clear, customer-friendly language.
Prepare accurate estimates and timelines, obtain approvals, and provide timely status updates.
Coordinate with technicians and the service team to keep repairs progressing efficiently.
Recommend relevant services that support vehicle performance, reliability, and safety.
Maintain accurate service records, resolve concerns promptly, and build lasting customer relationships.
Qualifications
2+ years of Automotive Service Advisor experience required.
Knowledge of automotive repair and maintenance services.
Strong customer service, communication, sales, and relationship-building skills.
Ability to explain technical information and service recommendations clearly.
Strong organization, attention to detail, and follow-through in a fast-paced dealership environment.
Valid driver’s license and a clean driving record.
Luxury or high-end dealership experience and familiarity with CDK or Reynolds & Reynolds are preferred.
What We Offer
Competitive compensation with performance-based bonuses.
Medical, dental, and vision insurance.
401(k) plan with company match.
Paid time off and holidays.
Career growth and advancement opportunities across the Murgado Automotive Group.
Employee discounts on vehicles, service, and parts.
Ongoing training on Mercedes-Benz technologies and service protocols.
A supportive, professional work environment at a luxury-brand dealership.
Apply Today
Bring your automotive service experience to Mercedes-Benz of Laguna Niguel. Apply today through our dealership website.