Automotive Service Advisor - Subaru

Express Service Advisor – Germain Subaru Fast Lane, Fast Pace | High Volume | Customer-Focused Are you organized, energetic, and great under pressure? Do you like keeping things moving while still making customers feel taken care of? At Germain Subaru, we're looking for an Express Service Advisor to run our quick-service lane — oil changes, tire rotations, multi-point inspections, and routine maintenance — with speed, accuracy, and a great customer experience every time. What You'll Do Greet express-lane customers quickly and set clear expectations on wait time Write up routine maintenance and quick-turn repair orders accurately and efficiently Walk customers through multi-point inspection findings and recommend needed maintenance (fluids, filters, wipers, tires, batteries) Keep cars moving through the express bay — monitor cycle times and flag delays before they become a problem Communicate proactively if a vehicle needs to be routed to the main shop for larger repairs Build trust through clear, honest communication, even when the answer is "this can wait" Maintain strong customer satisfaction scores despite a high-volume, fast-moving environment Compensation & Earning Potential This is a performance-based position built around volume and consistency. Pay for this role will be $16 - $22 per hour Weekly pay for consistent income flow Note: Because express work runs on volume rather than large ticket repairs, earnings potential and pay structure typically look different than a traditional advisor role — worth reflecting that in the specific number you post rather than reusing the standard advisor range. Why Germain Subaru? We're part of the Germain Automotive Partnership, known for developing talent, promoting from within, and giving our team the tools to succeed. You'll work in a supportive, high-volume store with a clear path to grow into a full advisor role or other opportunities within the group. Benefits – Starting Day One Medical, Dental, and Vision Insurance 401(k) with company support Weekly Pay Paid Time Off (after 90 days) Parental Leave Life Insurance Short- & Long-Term Disability Employee Discounts State-of-the-art tools and technology Ready to Keep Things Moving? If you're organized, customer-focused, and thrive in a fast-paced environment, we want to talk to you. Apply today and join the team at Germain Subaru. What We're Looking For Prior experience as a service advisor, service consultant, or in a fast-paced customer service role (automotive experience preferred but not always required for express) Comfortable multitasking and keeping several repair orders moving at once Basic understanding of routine vehicle maintenance Strong communication skills — able to build trust quickly with customers who are often waiting on-site Organized, detail-oriented, and calm under time pressure ASE certification is a plus Bilingual is a plus Professional appearance and strong work ethic Valid driver's license required Must pass pre-employment screening (background, drug test, MVR)