Automotive Service Advisor - Volvo of Keene

EXPERIENCED VOLVO SERVICE ADVISORn$100,000–$140,000 ANNUALLYnFENTON FAMILY DEALERSHIPS | KEENE / SWANZEY, NEW HAMPSHIREn5-Day Workweek | 45 Hours Per Week | Every Other Saturday | Scheduled Lunch BreaksnMedical & Dental Insurance | 401(k) Company Match | Paid VacationnGREAT VOLVO ADVISORS ARE HARD TO FIND. WE KNOW WHAT YOU'RE WORTH.nYou know Volvo. You understand factory warranty. You've earned your experience. Now consider an opportunity that recognizes it.nAt Fenton Family Dealerships, we're looking for an exceptional Volvo Service Advisor who understands the brand, knows manufacturer warranty procedures, and delivers the premium customer experience Volvo owners expect.nWe're offering more than competitive compensation. We're offering an established dealership environment, a structured work schedule, experienced support teams, and the opportunity to build a long-term career with a family-owned organization.nFor more than 40 years, the Fenton family has built its business on customer relationships, community involvement, and doing business the right way.nWe're looking for an experienced professional who wants to be part of what comes next.nWHY AN EXPERIENCED VOLVO ADVISOR SHOULD CONSIDER FENTONnSIX-FIGURE COMPENSATION. n$100,000–$140,000 annuallynnAdditional performance-based earning opportunitiesnCompensation that recognizes your Volvo and warranty expertisennA STRUCTURED SCHEDULE THAT RESPECTS YOUR TIME.nnFive-day workweekn45-hour work schedulenEvery other SaturdaynScheduled lunch breaksnnWe believe experienced professionals perform their best when expectations are clear and their time is respected.nAN ESTABLISHED OPERATION WITH THE SUPPORT TO SUCCEED.nOur Toyota and Volvo service operations are supported by experienced technicians, dedicated shop leadership, an established parts department, and a BDC team.nYou'll work with familiar dealership systems, including:nnCDK dealership management systemnXtime service scheduling and workflow toolsnnWe want you focused on building customer relationships, managing service effectively, and delivering an exceptional Volvo ownership experience.nFAMILY-OWNED FOR OVER 40 YEARS.nAt Fenton Family Dealerships, we're proud of our history and our relationships within the community.nWe value professionalism, teamwork, integrity, and employees who take pride in their work.nBENEFITS THAT MATTER TO YOU AND YOUR FAMILY.nnMedical insurancenDental insurancen401(k) retirement plan with company matchnPaid vacationnFull employee benefits packagennWE'RE LOOKING FOR SOMEONE WHO TRULY KNOWS VOLVO.nThis isn't an entry-level service advisor position.nWe're searching for a knowledgeable professional who understands Volvo vehicles, factory warranty requirements, and the importance of accurate repair-order documentation.nYou should be comfortable managing the entire service experience-from the initial customer concern through repair completion and follow-up.nWHAT YOU'LL DOnnBuild lasting relationships with Volvo service customers.nOpen and manage accurate customer-pay and warranty repair orders.nApply Volvo factory warranty policies and procedures.nEnsure proper documentation of customer concerns, technician findings, and warranty repairs.nCoordinate warranty authorizations and supporting documentation.nCommunicate effectively with technicians, parts personnel, and service leadership.nPresent maintenance and repair recommendations professionally.nKeep customers informed throughout the repair process.nDeliver an exceptional customer experience and maintain high customer satisfaction.nnWHAT YOU'LL BRINGnnProven experience as a franchised-dealership Service Advisor.nStrong knowledge of Volvo manufacturer warranty procedures.nExperience preparing and managing properly documented warranty repair orders.nExcellent communication and customer relationship skills.nStrong organization, attention to detail, and follow-through.nThe ability to manage multiple repair orders and priorities.nA professional, team-oriented approach.nnDirect Volvo dealership experience is strongly preferred.nCDK and Xtime experience is a plus.nYOU DON'T HAVE TO BE ACTIVELY LOOKING TO CONSIDER A GREAT OPPORTUNITY.nMaybe you're happy where you are.nMaybe you've built a strong customer following and earned the trust of your technicians.nMaybe you're simply curious about what another dealership could offer.nWe understand. And we'd welcome a confidential conversation.nWe're not looking for just another advisor. We're looking for the right Volvo professional to join our team.nYOUR EXPERIENCE HAS VALUE. LET'S TALK.nIf you're an experienced Volvo Service Advisor with strong warranty knowledge, we'd like to hear from you.nApply today to explore an opportunity with Fenton Family Dealerships.nAll applications and inquiries will be handled confidentially.nFenton Family Dealerships is an Equal Opportunity Employer.nCompensation: $100,000–$140,000 annually, additional performance-based earning opportunities, subject to the written compensation plan.nValid driver's license required