Automotive Service Appointment Coordinator

POSITION SUMMARY: • Basic knowledge of company products (labor rates, menu item prices, models, series, options, warranties, vehicle maintenance, standard equipment, specifications). • Demonstrate sensitivity toward customers and strong interest in exceeding customers' expectations. • Is capable of addressing customer hesitation and resistance with patience and empathy. • Capable of project a positive image every time you place or receive a telephone call. • Works with all departments in the dealership, charts and monitors daily activities. • Ability to work a flexible schedule, including weekends and evenings. CUSTOMER SERVICE ORIENTATION: • Believes that the customer is the most important thing. • Devotes maximum attention and effort to providing the highest levels of customer service. • Feels a personal sense of achievement when customers are delighted. • Understands and anticipates customer needs and works tirelessly to meet them. • Willing to go above and beyond the call of duty to help customers and resolve their problems. • Thrives on ensuring that the customer experience is the best it can be. • Sees customer complaints firstly as opportunities to create customer satisfaction. • Driven to make sure every customer feels valued. The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.