AY Student Technology Consulting Assistant IT - Helpdesk (WS-ST1)
St. Olaf College
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- Pay
- $12 to $13
- an hour
- Location
- Northfield, MN
- Work style
- On-site
- Job type
- Part time
- Posted
- Oct 22
- 2 days ago
Career path
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What you'll do
- Help customers who call, chat or visit the Helpdesk
- Document and respond to customers in the ticketing system
- Gather information, identify the problem and research solutions or escalate issues
- Curate content in TDX knowledge base
- Assist customers in their office or other areas of campus
- Troubleshoot issues with multi-function copier. (MFC)
- Deliver IT Equipment to customers
- Assist with public computer labs maintenance
What you need
- Must have a work award
- Must be available to work 6-8 hours per week
- Excellent customer service
- Attention to detail
- Skilled in problem solving
- Ability to understand and articulate technical concepts
- Strong initiative and reliability
- IT Helpdesk experience outside of St. Olaf (preferred)
Key skills
Customer ServiceProblem SolvingTroubleshootingActive listeningTechnical writing skillsAttention to detailStrong initiative and reliability
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Read the full posting here
Job Title: IT Helpdesk Student Technology Consulting Assistant (WS-ST1)
Classification: Student Employee (non-exempt)
Name and Address of Employer: St. Olaf College, 1520 St. Olaf Ave, Northfield, MN 55057
Department Name: Information Technology
Unit Number (5 digits): 14115
Length of Position: See Employment Authorization
Contact Person/Supervisor: Helpdesk Manager
Wage Range: $12.00-13.00/hour
Description of the Position: (Purpose of the Position):
To provide technical support for students, faculty, staff, emeriti and guests of the college. Assist with curation and content creation of the TeamDynamix (TDX) Knowledge Base. All majors encouraged to apply.
Transferable Skills:
Customer Service
Problem Solving
Troubleshooting
Ability to stay calm in stressful situations
Active listening and document issue
Gather information to diagnose problems
Articulate solutions
Technical writing skills
Use of TeamDynamix ticketing system
Duties and Responsibilities:
Help customers who call, chat or visit the Helpdesk
Document and respond to customers in the ticketing system
Contact faculty, staff and students to follow up on support requests
Gather information, identify the problem and research solutions to solve customer issues or escalate to appropriate IT team
Be on-time for assigned shifts, plan for conflicts, and communicate changes to Helpdesk Manager
Curate content in TDX knowledge base
Assist customers in their office or other areas of campus
Troubleshoot issues with multi-function copier. (MFC)
Deliver IT Equipment to customers
Create content for TDX knowledge base
Assist Technology Assistants as needed.
Assist with public computer labs maintenance
Qualifications: (Education/Experience/Skills)
Excellent customer service
Attention to detail
Skilled in problem solving
Ability to understand and articulate technical concepts
Strong initiative and reliability
IT Helpdesk experience outside of St. Olaf a plus
Must have a work award and be available to work 6-8 hours per week
This job description is for general information purposes. It is not intended to list all duties and responsibilities of the position. This job description is subject to change at any time by St. Olaf College, with or without prior notice.