BCT - Full Time Over 60

Inktel Contact Center Solutions

Layton, FLRemote onlyFull time

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Pay: $16; an hour
Location: Layton, FL
Work style: Remote only
Job type: Full time
Posted: Nov 2; 1 day ago

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About the company

Inktel Contact Center Solutions

Outsourcing and Offshoring Consulting · 1,001 to 5,000 employees

Our Company Inktel is a leading business process outsourcer that specializes in creating personalized call center solutions which enable our clients to increase market share, improve operational efficiency, and decrease operational cost.

Our Mission Our Mission is to be our clients’ most valued and trusted business partner. At the heart of our mission is Inktel’s “Passion for People” philosophy which creates an environment for the highest operational performance in our Industry.

Our Solution The focus of each Inktel solution is to create value for our clients by fully maximizing each customer interaction. This focus has led to the creation of Inktel’s “Customer First” operating model which utilizes an optimal mix of agent, technology, performance, and analytics solutions to ensure value creation.

Inktel Solution Suite comprises the following operational areas:

• Sales & Revenue Enhancement • Revenue Protection • Customer Support • Sales Lead Management • Field Sales Support • Account Management • Multi-Lingual Support • Retention & Loyalty • Seasonal & Peak Support • Personalized Self Service • Multi-Channel Email, Chat, & Mobile • Social Engagement Strategy

Inktel Contact Center Solutions on LinkedIn

What you'll do

Communicate with customers in a professional manner to resolve inquiries and provide information.
Identify root causes of issues and de-escalate upset customers to ensure satisfaction.

What you need

Candidates must be bilingual in English and Spanish or Creole with strong communication and multitasking skills.
A proven track record of service, responsibility, and professional demeanor is required.

Key skills

Customer serviceBilingualActive listeningCommunication skillsTroubleshootingMultitaskingDe-escalationProblem solvingTime managementGrammarAdaptabilityAttention to detail

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Perks

Performance bonus
Coaching
Training

See full description on company page, apply now

Read the full posting here

If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter—and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team. Qualifications: * Proven track record of ALL of the following STRIVE values: * [S]ervice * [T]enacity * [R]esponsibility * [I]ntegrity * [V]ersatility * [E]ntrepreneurship * Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness * Strong desire to be helpful and take ownership to resolve customer situations * Empathetic and active listening * Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar * Positive outlook and enthusiastic attitude * Conscientious team player * Driven by delivering results * Professional demeanor, put together * Dependable and consistent, history of good attendance * Naturally curious with an aptitude for learning and understanding quickly * Ability to multitask by reading, typing, and navigating through applications while speaking with customers * Prior customer service/troubleshooting experience preferred * BILINGUAL (Fully Fluent in English and Spanish or Creole ) Responsibilities: * Communicate with customers in a proactive and professional manner. * Respond to questions and provide information while exceeding customer expectations. * De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs. * Identify root cause of inquiries by asking probing questions to determine the best solution. * Maintain required product knowledge to deliver best in class service. Details: * Start Date: November 9, 2026 * Training Schedule: Monday through Friday 9am-5pm EST for the first 3 weeks * Production Schedules available: * Regular Shift – 5 days a week (includes Saturday OR Sunday), 40 hrs a week * Pay: $16.19/hr Base plus the opportunity for Performance/Bonus pay at $1 extra for every hour worked * Must be Bilingual (English & Spanish or Creole)