Bench Technician

Bench Technician Reports to: Operations Supervisor Preface: CBM of America, LLC. is committed to building a communications technology solutions company consisting of innovative, dedicated and passionate professionals, who are intensely focused on delivering complete customer satisfaction. Our intention is to build a reputation that is second to none for always meeting or exceeding customer expectations by delivering every product, and every service, on time with the highest quality possible. To build a company that always keeps its promises. Summary: This position requires deep, practical knowledge of legacy Cisco hardware and software. The ideal candidate must be comfortable interfacing with customers and team members in identifying components, determining compatibility, configuring, and troubleshooting older Cisco chassis. Candidate must be able to also support the physical side of the operations department as well as the manufacturing division, assisting in light assembly and testing of MFG products. Duties and Responsibilities: Interact with customers and internal departments to identify hardware models, determine module/line-card compatibility, and handle installation/configuration. Evaluate legacy equipment to determine the best path to maintain or replace it. Assist with final assembly, inspection, and testing of manufactured products. Repairs of manufactured goods as needed. Kitting of subassemblies for distribution. Diagnostic and repair services for RMA’d materials. Performs other related duties as assigned by management. Qualifications: High School Diploma or equivalent. Basic tool using skills and the ability to refine those to excellence. The ability to manipulate spreadsheets, create documents, and utilize online ticketing/communication systems. Knowledge, Skills, and Abilities: Must possess a strong understanding of compatible modules, supervisors, line cards, interface cards, power supplies, and fan trays for platforms such as Cisco 1900, 2500, 2600, 2800, 2900 3500, 3600, 3700, 3800, 3900, 4000, 5000/5500, 6500, 7500 and 7600 series. Must have experience with Cisco IOS and legacy IOS versions, including loading, upgrading, downgrading, and recovery (via TFTP, etc.). Must have CLI proficiency to troubleshoot boot failures, ROMMON issues, configuration problems, hardware failures, routing, switching, VLANs, trunking, STP, and EtherChannel. Must possess full knowledge of the manufactured product line. Must possess a good mechanical aptitude and attention to detail. Must be capable of diagnosing and repairing manufactured product. Must possess the ability to follow detailed processes. Special Requirements: The ability to effectively communicate on technical issues with customers and internal team members. This is a customer-facing position that requires a high degree of professionalism. Solid eye-hand coordination for small circuit soldering and assembly. Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: The work environment is a climate- controlled lab with various network simulations and assembly/repair stations. The noise level in the work environment is usually moderate. Moving between the labs and the warehouse to gather products and supplies. _________________________________________________________________________________________________ The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. _________________________________________________________________________________________________ EEOC Statement: CBM is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws.