Benefits Coordinator

Jobs Summary The Benefits Coordinator is a member of our Corporate Benefits Team, responsible for supporting benefit functions to ensure effective administration of employee benefits. This position handles day-to-day benefits administration, including employee and HR admin inquiries, enrollment and record-keeping operations, and communications. It also involves assisting employees in understanding and utilizing their benefits and working with vendors to resolve issues. Principle Duties and Responsibilities Acts as the main point of contact for employee benefits questions and concerns, supports team on initial escalations: Addresses baseline to moderately complex elevated employee issues related to benefits, escalates when necessary Responds to inquiries (coverage, eligibility, enrollment, plan operation, process navigation, etc.) Supports communications and training materials related to benefits, ensuring clear and concise information Provides benefit education, guidance and support to employees and HR Admins Leads data quality processes in accordance with the Affordable Care Act Monitors and administers processes in support of enrollment operations within the HR system Handles administrative processes (complete forms, review enrollment docs, etc.) Oversees, maintains and updates instructional and procedural documentation Conducts audits and produces ad hoc reports Handles vendor invoices and large claims tracking Responds to various benefit inquiries from government and other third-party associations (Medicare Secondary Payer questionnaires, Medicare applications, etc.) Files death claims for life insurance policies Reconciles monthly benefit billings and submits for payment Administer Canadian benefits processes Coordinate Puerto Rico renewal with leadership oversight Support RFP and M&A due diligence processes Provides training on HR system benefits processes and supports troubleshooting issues Collaborates with the Corporate Benefit’s team and other internal stakeholders on various projects, providing support and contributing to the successful execution of initiatives Performs other administrative duties and back-up duties for team as needed Qualifications Bachelor’s degree in human resources, Business Administration, or a related field preferred. Minimum 2-3 years of experience in benefits administration or a related HR role Proven comprehensive knowledge of benefits administration Familiarity with HR technology systems, preferred experience with Workday Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Advanced proficiency in Excel Exceptional attention to detail, when handling complex verification and documentation processes. Strong organizational skills and the ability to manage multiple tasks simultaneously Excellent communication skills, both written and verbal The ability to handle sensitive and confidential information with the utmost discretion. A solid understanding of employee benefits programs and concepts Knowledge of benefit-related regulations, including COBRA, HIPAA, and IRS guidelines. The Company is an Equal Opportunity Employer.