Bilingual Care Scheduling Coordinator

Hero Practice Services

Colorado Springs, CORemote OKFull time

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Pay: $19; an hour
Location: Colorado Springs, CO
Work style: Remote OK
Job type: Full time
Posted: Oct 22; 1 day ago

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About the company

Hero Practice Services

Hospitals and Health Care · 1,001 to 5,000 employees

Hero Practice Services: A Different Kind of Practice Management Group

Hero is the only practice management group focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision and orthodontic care to children in underserved communities. With dozens of offices nationwide, we have helped over a million children ages six months through 20 years gain access to the care they need since 2006. Working at Hero is both a career and a calling…join us, BE A HERO!

Serving the needs of the Medicaid population requires a well-oiled machine. Our fast-paced, high volume offices require smart scheduling, effective patient communications, tested processes and a dedicated, well-trained staff. The Hero Practice Services team knows what it takes to provide quality dental, vision and orthodontic care under one roof. We are looking to create long-term relationships with the children and families we serve, and, to achieve that goal, we are dedicated to providing our staff with the support, compensation and lifestyle they need for career happiness.

Navigating the healthcare system can be a challenge for the families we serve. At Hero, we make it easy and enjoyable for parents to get regular vision, dental and orthodontic care for their children. Our kid-friendly offices take the fear out of dental visits, and all our staff is trained to put both children and parents at ease. From scheduling to payments, eye wear selection to orthodontics, we make it fun, easy and affordable for children to thrive.

Hero Practice Services on LinkedIn

What you'll do

The coordinator is responsible for scheduling patient appointments and providing a compassionate educational experience for non-English speaking patients.
They must also handle inbound and outbound communications while ensuring high-quality service and resolving patient inquiries.

What you need

Candidates must have at least one year of customer service or call center experience and be bilingual in Spanish.
Proficiency in Windows and a minimum typing speed of 30 words per minute are also required.

Key skills

Customer serviceCall centerBilingualSpanishTypingWindowsSchedulingTranslationCommunicationProblem solvingData entry

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Perks

Paid time off
Paid holidays
Medical insurance
Dental insurance
Vision insurance
401k

See full description on company page, apply now

Read the full posting here

Become a Hero and join us on our mission to help underserved kids! * Generous pay * PTO and paid holidays * Career growth within your practice and the region * Medical, dental, vision insurance, 401K & more Position Overview We are currently seeking a Bilingual Care Scheduling Coordinator to convert calls of non-English speaking patients to appointments through a high-quality and compassionate educational experience in support of our patients’ overall health. This position will be at-will, meaning either the employer or the employee may terminate the employment at any time, with or without cause or prior notice. Pay range: $18.50/hr Job Responsibilities * Schedule appointments requested and agreed to by the patient or responsible party * Translate conversation and documents in English from a foreign language * Answer all inbound calls and complete required outbound phone calls, emails, or chats in an attentive and professional manner * Answering patient inquiries, translate patient/company needs, and solve patient issues * Resolve customer support problems * Take ownership over call quality, utilizing reference materials and tools, scripting, etc. to ensure positive outcomes Job Qualifications * At least one year of customer service or call center experience * Bilingual in Spanish * Adequate typing skills (30+ wpm) * Demonstrated experience with Windows * Ability to work a flexible schedule In addition to the job description, you will be asked to perform other duties that support the business and our mission.