Bilingual Customer Care Professional

The nation's leading administrator of long-term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative. WE ARE THE KIND OF EMPLOYER YOU DESERVE. illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long-term care databases. This position works with insurance companies, their applicants, claimants, agents, underwriters and claims departments in an effort to complete both telephonic and face-to-face assessments. The Customer Service Representative - Assessment Services role also works with the National Network of Nurses to coordinate the assignment, follow-up, and completion of face-to-face assessments. We are seeking a schedule of Mon-Fri, 8a-4:30p CST.    BI-LINGUAL CUSTOMER CARE PROFESSIONAL RESPONSIBILITIES * Compassionately fields incoming calls from insurance company home office personnel, underwriters, agents, insurance policy applicants, claimants, and case managers to: * Provide telephonic and onsite interview status information * Schedule appointments for telephonic interviews * Collects and disseminates new or updated applicant or claimant information * Coordinates requests for reprints of telephonic and onsite interviews * Hot transfers applicants to complete telephonic interviews * Handles incoming calls from independent contracted nurses and agencies to assign, update status and collect missing information on underwriting and claims onsite assessments * Understands and works comfortably with all duties, processes and policies in the Engagement Services Call Center and Assessment Services departments * Demonstrates a high level of confidentiality and integrity when handling customer questions and personal information including, but not limited to: Financial, personal, medical and/or health-history information * Utilizes multiple illumifin specific database platforms to input, access and follow-up on customer information and activity * Provides ongoing, compassionate and proactive customer support to all Engagement Services customers Qualifications * Must be able to speak French (Canadian Dialect) * High school diploma or GED required. * Strong written and verbal communication skills; is familiar with business and phone protocols. * Excellent organization and detail orientation skills with the ability to meet established deadlines. * Proficient with MS Windows environment, including MS Word. * Is reliable, trustworthy, and maintains appropriate organizational confidentiality. * Minimum of one year customer service experience working in a fast-paced, ever-changing call center environment. The base pay for this position is starting at $16/hour depending on experience and qualifications