Bilingual Customer Care Representative

Jacuzzi GroupJacuzzi GroupUnited States
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Posted

10/2/2026

Employment

Full time

Range

$19 - $19/hr

Work style

Remote only

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AI summary

Core responsibilities

The representative is responsible for reviewing sales contracts for accuracy, managing product orders, and coordinating installation schedules with customers. They also provide ongoing support to clients and the sales team while maintaining quality standards within ERP systems.

Requirements overview

Candidates must have previous customer service and data entry experience, along with strong analytical and time management skills. Fluency in both English and Spanish is required, and experience with construction or sales contract reviewing is preferred.

Key skills

Customer serviceBilingualSpanishEnglishData entryAttention to detailComputer knowledgeTime managementAnalytical skillsProblem-solvingContract reviewingSales supportERP systemsSchedulingCommunication

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About Jacuzzi Group

Industry

Manufacturing

Employees

745

Type

Privately Held

Size

1,001-5,000 employees

Jacuzzi Group is a leading global manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. More than four thousand global employees work across a portfolio of brands, including Jacuzzi, Sundance Spas, Hydropool Swim Spas and Hot Tubs, Dimension One Spas, ThermoSpas, Dream Maker, Sun & Soul, Sunrise Spas, Vortex Spas, and more. With manufacturing and warehouse operations in the United States, Canada, Mexico, Italy, the United Kingdom, France, Brazil, Chile, and Australia, we have more than 65 years of experience delivering innovative wellness products to consumers across our many brands. Our products are available globally, with our primary customers being specialty, big-box, and internet retailers, including The Home Depot, Ferguson, Costco, and Build.com. We also sell directly to consumers, builders, plumbers, and installation service providers through our network of thousands of independent authorized dealers.

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Job categories

Customer Service & SupportSalesAdministrativeConstruction

Description

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 13 successful locations launched nationwide. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 70 years of proven excellence to deliver the highest standard of customer satisfaction. Jacuzzi Bath Remodel is currently hiring Customer Care Representatives - PST time zone Preferred If you enjoy providing outstanding customer service, have a great personality, and want to develop a lasting career; we want you to join our team! Our top candidate will have previous Customer Service experience, a strong background in exceeding customer expectations, extremely detail oriented, reliable and efficient. DUTIES/RESPONSIBILITIES Responsible for reviewing sales contracts ensure proper product is included in contract and sent out for ordering. Provide constructive feedback to Jacuzzi Sales team concerning incorrect measurements or any discrepancies related to pricing on contracts. Conduct an introductory call with new customers to discuss the products they have ordered and schedule a tentative installation date. Assist in scheduling service/ repair work for customers & providing updates Must be comfortable operating in ERP systems to make change orders for customers. Review quality standards and customer satisfaction/reviews in a timely fashion Provide excellent customer service to our current & past clients Provide assistance to customers throughout the period of sales and installation. Other duties as assigned HOURS Monday- Friday and potential for one Saturday for the month. 10:00am PST - 6:30pm The compensation for this position is $19.00 per hour, with opportunities for advancement within the company. Customer service and data entry experience High attention to detail Basic computer knowledge Excellent time management skills with a proven ability to meet deadlines Strong analytical and problem-solving skills Construction or Sales contract reviewing experience (preferred) Fluency in both English and Spanish is required. Medical, dental, vision, life insurance plans Paid vacation and holidays Paid Training 401(k) with matching program Advancement Opportunities

Requirements

  • •Customer service
  • •Bilingual
  • •Spanish
  • •English
  • •Data entry
  • •Attention to detail
  • •Computer knowledge
  • •Time management
  • •Analytical skills
  • •Problem-solving
  • •Contract reviewing
  • •Sales support
  • •ERP systems
  • •Scheduling
  • •Communication

Benefits

  • •Medical insurance
  • •Dental insurance
  • •Vision insurance
  • •Life insurance
  • •Paid vacation
  • •Paid holidays
  • •Paid training
  • •401(k) with matching program
  • •Advancement opportunities

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