Bilingual Customer Service Representative

MeterNet

Fallbrook, CAOn-siteFull time

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Pay: $23 to $25; an hour
Location: Fallbrook, CA
Work style: On-site
Job type: Full time
Posted: Nov 6; 2 days ago

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About the company

MeterNet

Utilities · 51 to 200 employees

MeterNet is a growing company providing utility sub-metering installations, service and billing for multi-family communities such as HOAs, condos and apartments. We are a leader in the industry with relationships with prominent developers, community managers and service providers. Our experience billing tens of thousands of residents and servicing a variety of metering systems makes us a trusted partner for residential communities of all sizes.

We are experiencing consistent growth and are looking for talented, dynamic teammates to join us in delivering the highest quality service to our clients. We are backed by a seasoned group of investors who are committed to building our team and supporting our continued growth and expansion.

MeterNet on LinkedIn

What you'll do

The representative will assist customers via phone, email, and live chat while managing account updates and billing inquiries.
They will also perform general administrative duties such as filing, scanning, and report preparation.

What you need

Candidates must have a high school diploma or equivalent and at least one year of experience in a customer-facing role.
Proficiency in Microsoft Office Suite and strong communication skills are required.
Education: a high school diploma

Key skills

Customer ServiceCommunicationMicrosoft Office SuiteProblem-solvingData EntryAdministrative SupportBilling InquiriesAccount ManagementLive Chat SupportEmail SupportDetail-orientedTeamwork

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Perks

Health Insurance
Dental Insurance
Vision Insurance
401(k) with Employer Matching
Paid Time Off
Paid Company Holidays

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Read the full posting here

As we continue to grow, we’re looking for a Customer Service Representative who is detail-oriented, customer-focused, and ready to provide top-notch support to our clients. What You’ll Do: Develop expert knowledge of our products, services, and systems. Assist customers via live chat, phone, and email, providing accurate information and resolving inquiries. Open and close accounts, process payments, and update account information. Respond to billing questions and troubleshoot issues. Escalate concerns to Tier II or management when needed. Document customer interactions and manage email inboxes. Support general office tasks such as scanning, filing, and mail services. Prepare reports and assist with administrative tasks as required. What We’re Looking For: Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Strong written and verbal communication skills. Detail-oriented, organized, and a team player. Ability to effectively communicate and problem-solve with customers. A proactive mindset to improve processes and support best practices. Education and Experience: High school diploma or equivalent. At least one year of experience in customer service, client facing role, or a related field. Why Join MeterNet? Health, Dental, and Vision Insurance – Comprehensive coverage to support your well-being. 401(k) with Employer Matching – Plan for your future with company-supported savings. Generous PTO Accrual – Enjoy paid time off that grows with your tenure. 11 Paid Company Holidays – Extra time to relax and recharge. Opportunities for Growth – Be part of a company that invests in your professional development. Collaborative & Supportive Team – Work in a dynamic, fast-growing environment where your contributions matter. Please Note: We kindly ask that all applicants apply online only through our official job board. We do not accept in-person applications at our office. Equal Employment Opportunity Statement MeterNet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.