Bilingual Customer Service Specialist

Join our team as a Bilingual Customer Service Specialist and make every interaction count. At The Citizens Bank, we believe banking is personal. As a Customer Service Specialist, you'll play a key role in creating meaningful customer experiences-helping individuals and businesses feel confident, supported, and valued every step of the way. The ideal candidate will be someone fluent in both English and Spanish with a customer centric focus. This full-time, onsite opportunity at our beautiful Headquarters branch in Batesville, AR puts you at the heart of our customer experience, where relationship-building and problem-solving go hand in hand. Why You'll Love Working Here We're proud to foster a culture rooted in our People First mission-where empathy, respect, and excellence guide everything we do. You'll also enjoy a competitive benefits package, including: Medical, Dental & Vision coverage 401(k) with company support Life Insurance Health Savings & Flexible Spending Accounts Paid Time Off Gym reimbursement What You'll Do In this role, you'll be a trusted resource for our customers across multiple channels-phone, email, messaging, and mail. Every interaction is an opportunity to make a difference. Key responsibilities include: Assisting customers with account inquiries and transactions Supporting online banking and digital tools Processing transfers and service requests Providing timely, accurate, and friendly solutions Building strong relationships through every interaction What You Bring You're someone who genuinely enjoys helping others and takes pride in delivering exceptional service. We're looking for: Strong communication skills (written and verbal) in both English and Spanish Previous customer service experience Solid problem-solving abilities A professional, empathetic approach to every interaction Bonus points for: Banking or call center experience About The Citizens Bank Founded in 1953, The Citizens Bank has proudly served our communities with a commitment to innovation and exceptional service. Our progressive approach combines modern banking technology with a deep understanding of our customers' needs-so they can truly bank in one place with confidence. Above all, we remain committed to our mission: People First. Citizens Bank is an Equal Opportunity Employer.