Bilingual Referral Case Manager

At Clinica Family Health & Wellness, we believe everyone deserves high-quality, compassionate healthcare close to home. We are a nonprofit Federally Qualified Health Center (FQHC) that provides comprehensive, affordable medical, dental, behavioral health, pharmacy, and specialty behavioral care services. We are committed to being a healthcare home for our patients, a place where they receive coordinated, whole-person care from a team that supports their health and well-being at every stage of life. In this fast‑paced role, you’ll be serving as an advocate for patients and the broader community. You’ll facilitate timely referrals when care falls outside of Clinica’s scope—helping ensure underserved individuals are not left without access to essential services. Potential Career Path: We’ve had team members move into, but not limited to the following roles: Clinical Roles, such as Medical and Dental Assistants Clinic Operations Technician Case Manager Office Manager Job Profile: Are you comfortable learning and working in multiple healthcare systems? Are you curious and willing to ask questions as you learn? Are you detail‑oriented and take pride in getting things right? Have you, in past jobs, had to juggle priorities and take action to get work done on time? Are you bilingual in English and Spanish? What You Get to Do: Partner with providers and medical assistants to coordinate referrals that connect underserved patients to essential care such as physical therapy, vision services, and orthopedic specialists. Carefully assess insurance coverage, patient location, and urgency to remove barriers and ensure timely access to care. Send referrals securely and accurately, so outside providers have what they need to treat patients. Support care teams by promptly prioritizing and responding to referral requests, both in person and through instant messaging. Keep patient charts complete and up to date by scanning, documenting, and organizing intakes and referrals. Compensation : Approximately $21.00 - $26.60 per hour. All individual pay rates are calculated based on the candidate's experience and internal equity. What We Need for this Job: Bilingual in English and Spanish. High school diploma or GED required. Strong attention to detail with a consistent focus on accuracy. Professional communication skills when interacting with patients, hospitals, and team members. Ability to work collaboratively to support patients and achieve shared goals. Proficient computer skills: typing, printing, Microsoft Outlook for email and calendar management Demonstrates professionalism through reliability, respectful interactions, clear communication, and effective handling of workplace challenges. Ability to work both independently and part of a team. Ready to make a difference? Apply now and tell us what makes you a customer service star! What We Offer: Comprehensive benefits:   Medical, Dental & Vision options Medical and Dependent Care FSA/HSA Company paid life insurance Long term disability insurance Accident/hospital plans 403(b) Retirement Plan with employer contributions CFWH offers vacation time, sick hours, and personal holiday hours A collaborative team environment Open communication with leadership and mission-focused engagement Training and growth opportunities with a supportive team invested in your success Compensation : $21.00 - $26.60/hour. The posted range represents the full salary range for this position. Starting pay is based on factors such as directly related experience, education, licensure and/or certification, and internal equity. Applications for this position will be accepted until the position is filled. CFHW is committed to an inclusive, age-neutral hiring process. In compliance with the Colorado Job Application Fairness Act (JAFA), we do not ask applicants to disclose their age, date of birth, or dates of attendance/graduation from an educational institution. Please focus your application on your relevant skills, qualifications, and professional experience. Clinica Family Health & Wellness is an Equal Employment Opportunity employer. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military status, or any other protected class under applicable federal, state, or local law. Employees must meet applicable health and safety requirements, including an annual influenza (flu) vaccine, tuberculosis screening at hire, and any position specific requirements. Proof of required immunizations is required before employment begins. Exemptions and reasonable accommodations are considered.