Billing & Accounts Receivable Specialist

Description Billing & Accounts Receivable Specialist Location: Plymouth, MI Schedule: Full-Time | Monday- Friday | 8:00 AM – 4:30 PM | In Office Rate: Starting at $21.00 Position Summary We’re looking for a confident, customer-focused Billing & Accounts Receivable Specialist to support our customers and service team. This role combines accounts receivable, billing, invoicing, customer service, and payment follow-up. You’ll communicate with customers throughout the day, send invoices and statements, follow up on outstanding payments, and help research and resolve billing questions or issues. What You’ll Do Own inbound and outbound customer phone calls and emails relating to Billing and Accounts Receivable functions Deliver exceptional customer service, maintaining strong relationships while collecting payment via phone and email Send invoices and statements, often utilizing customer billing portals Process credit card payments and verify customer billing information Research and resolve billing or invoice issues Work with service, dispatch, parts, warranty, and accounting teams Maintain accurate customer records and documentation What We’re Looking For Customer service, billing, AR, or collections experience Strong ability to communicate effectively via phone and email with customer and internal teams Comfortable asking customers for payment and following up Strong problem-solving and organizational skills Experience with Excel and Microsoft office suite Experience with billing and invoicing procedures, warranty experience a plus! Previous service industry or related experience a plus (HVAC, Foodservice, Etc…) You are dependable and thrive working in a team environment Physical Requirements Working primarily in an office environment. Ability to occasionally lift and move office supplies, equipment, and boxes. Comfortable sitting, standing, and walking throughout the workday. Ability to operate standard office technology and equipment. Benefits of Joining Our Team Medical and Dental Benefits Life Insurance PTO 401k & Company Match Town Shares program, which allows you to share in the long-term financial success of our company as you grow with us. About Bildon Parts & Service For over 50 years, Bildon Parts & Service has provided trusted repair and maintenance solutions for commercial cooking, refrigeration, ware-washing, beverage, and ice equipment throughout southern Michigan. Our team is built on the core values of Safety, Integrity, Courage, Innovation, and Passion. Join us and be part of a company committed to service excellence.