Billing & Operations Administrative Support

R&B Wholesale Distributors, LLC Billing & Operations Administrative Support Location: Ontario, CA Schedule: Monday–Friday | 2nd Shift | 2pm-10:30pm Pay: $20.00–$25.00 per hour About R&B Wholesale Distributors R&B Wholesale Distributors, LLC is an appliance distributor providing a wide range of home appliances to our customers, supported by our own delivery and installation teams. From warehouse operations and order fulfillment to final delivery and installation, our teams work together to provide reliable service from start to finish. Position Summary We are seeking a detail-oriented, organized, and dependable Billing & Operations Administrative Support team member to support our billing, warehouse, delivery, and operations teams. This is a hands-on administrative role with a strong focus on ensuring that completed deliveries and installations are properly documented and ready for customer invoicing. The position will work closely with our drivers, installers, warehouse personnel, and office team to collect and verify paperwork, resolve missing documentation, process returns, document cash collections, and assist with quality assurance and operational reporting. Because our delivery and installation teams are part of our own operation, this position plays an important role in closing the loop between the warehouse, field operations, and billing department. Key Responsibilities Billing & Driver Documentation Collect delivery and installation paperwork from drivers and installation teams at the completion of their routes. Review documentation for completeness and accuracy before customer invoicing. Verify work orders, proof of delivery (POD), customer signatures, photos, and other required supporting documentation. Follow up directly with drivers and field personnel regarding missing or incomplete documentation. Identify discrepancies and coordinate with operations personnel to resolve issues promptly. Enter and update billing-related information in company systems. Assist with invoice preparation and other billing administrative functions. Scan and upload required paperwork and supporting documentation into Esker. Organize and maintain electronic and physical records. Returns & Redeliveries Receive and log returned appliances and merchandise into the returns log. Unpack returns and prepare merchandise for proper put-away. Document items requiring immediate redelivery. Ensure redelivery merchandise is staged in the proper designated area with the appropriate paperwork. Help maintain accurate documentation and organization of returned merchandise. Driver Closeout & Cash Collections Collect required paperwork from drivers at the end of their routes. Document and securely handle cash collections received from drivers in accordance with company procedures. Identify missing paperwork or documentation and follow up before driver closeout is completed. Help ensure drivers properly sort and stage recyclable materials in designated areas. Operations & KPI Support Assist with KPI data collection and data entry. Maintain accurate operational records and supporting documentation. Assist the billing, warehouse, and operations teams with administrative projects as needed. Perform other duties as assigned based on business needs. Qualifications High school diploma or equivalent. Bilingual English/Spanish required. Previous administrative, billing, logistics, warehouse, or office support experience preferred. Strong attention to detail and accuracy. Excellent organizational and time-management skills. Proficiency with Microsoft Outlook, Excel, and Word. Ability to learn and work with electronic document management and company operating systems. Professional communication skills and the ability to work effectively with drivers, installers, warehouse personnel, office staff, and management. Ability to work independently and take initiative. Comfortable managing multiple priorities in a fast-paced environment. Comfortable transitioning between office/administrative responsibilities and hands-on warehouse support. Dependable and able to consistently work scheduled evening hours. Preferred Experience Experience in appliance distribution, logistics, delivery and installation, warehouse operations, billing, proof-of-delivery documentation, returns processing, shipping/receiving, or quality assurance is a plus. Experience with Esker or a similar electronic document management system is also preferred. Physical Requirements This position combines office and warehouse responsibilities and requires the ability to: Work at a computer for extended periods. Perform repetitive data entry and document review. Walk and stand throughout portions of the shift. Work safely in an active warehouse environment. Handle and unpack returned merchandise as needed. Occasionally lift up to 20 pounds. Why Join R&B? Eligible employees may have access to: $20.00–$25.00 per hour Sick time Vacation Medical, Dental, Vision, Life Insurance 401K with comapny match Employee discount programs Opportunities for growth and advancement Supportive team environment Experience across multiple areas of appliance distribution, including billing, warehouse operations, delivery, installation, and quality assurance Equal Employment Opportunity R&B Wholesale Distributors, LLC is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable federal, state, or local laws. Employment decisions are based on qualifications, merit, and business needs.