Billing Specialist

Job description Job Summary The Billing Specialist supports the Accounts Receivable Manager by serving as the designated backup for core billing operations. This role ensures continuity of daily billing, invoicing, and reconciliation functions and requires strong attention to detail, comfort working across multiple billing systems and client portals, and the ability to step into AR Manager responsibilities on short notice. The ideal candidate is dependable, organized, and able to manage competing deadlines without dropping accuracy Key Responsibilities Process and clear unbilled service items in a timely and accurate manner. Maintain and update AMPD records to reflect current billing status. Research and resolve denied invoices, correcting and resubmitting as needed. Assist with the preparation and submission of initial invoices, including off-lot billing. Monitor and respond to billing-related email inquiries from clients and internal staff. Answer and place phone calls related to billing, invoicing, and account inquiries. Verify that all applicable transactions are billed in IBEAM for Primeritus and US Bank accounts. Process personal property (PP) for ARS accounts. Prepare and send outstanding/aging reports to clients on a scheduled basis. Serve as backup for the Accounts Receivable Manager, stepping in on billing, collections, and reconciliation tasks as needed. Support quality control checks on billing output to catch and correct errors before they reach clients. Perform other billing and administrative duties as assigned. Required Qualifications High school diploma or equivalent; some college coursework in accounting or business preferred. 1–2+ years of experience in billing, accounts receivable, or a similar back-office finance role. Experience with billing or invoicing software; repossession, recovery, or lienholder industry experience is a strong plus. Proficiency with Microsoft Excel and Google Sheets, along with general office software. Strong written communication skills for client and internal correspondence. High attention to detail and comfort working with numbers, discrepancies, and reconciliations. Ability to manage multiple systems and shifting priorities in a deadline-driven environment. Preferred / Systems Experience Familiarity with RDN, ClearData, RecoveryConnect, or IBEAM (or similar recovery/billing platforms) is a strong advantage. Experience working with lienholder or forwarder billing (e.g., Primeritus, US Bank) is a plus. Work Environment In-house, on-site position within the Billing/AR department. Standard office environment; primarily computer-based work involving multiple software systems simultaneously. This job description reflects current duties and is subject to revision as departmental needs evolve.