Billing Support Coordinator

You’re looking for a change, and so are we. At Venable, we know that every new hire brings valuable experience, new perspectives, and a chance to raise the bar on our approach to how we work. That’s why we’re looking for a dynamic Billing Support Coordinator to provide comprehensive administrative client billing support to the firm's clients. The ideal candidate will be responsible for… Managing the billing process for assigned attorneys to include time capture, data review and correction, final submission to meet all firm-required deadlines, maintenance of billing records, and research of disputes and discrepancies. Working closely with billing attorneys to review monthly prebills, assisting with changes to time narratives and other edits to manage completion of the review to meet firm deadlines; Verifying accuracy of billing rates, and other client and matter billing inputs. Opening new client files and matters for assigned attorneys, submitting workflows to ensure clients and matters are opened accurately with all information needed. Working closely with the Billing Department to process bills in accordance with established client and firm guidelines, including consistency of styles for individual billing partners and outside counsel guidelines. Identifying billing issues and/or problems and working with billing attorneys to resolve; troubleshooting issues, as directed. Acting as the point person to send out finalized bills that are not e-billed to clients. Working with billing attorney to provide accruals, budgets and estimates as required by the client; Assisting as needed with client communications related to billing, cash receipts, collections and ad hoc reporting. Working closely with client, attorney and Client Account (collections) Analyst to manage collections and accurate payment application. Coordinating with clients to assist the e-billing team to set up matters to be e-billed, coordinating with client and attorney to obtain information necessary to submit and address e-billing issues successfully. The successful candidate will demonstrate... A minimum of two years prior relevant work experience within a law firm or professional services environment is required; Legal accounting and/or billing experience strongly preferred. Computer aptitude; experience using current Windows Operating System, Microsoft Office applications (including Excel and Outlook) and an enterprise accounting system, preferably Aderant. Proficiency in the use of document management systems Ability to efficiently proof and edit (using edit marks) non-routine correspondence, reports and tables for typographical errors and sentence structure An understanding of accounts receivable and collection policies, procedures and controls A strong focus on client service and responsiveness; strong communications skills with the ability to interact with individuals at all levels of the organization Ability to work for more than one person and prioritize assignments Pay Range for Candidates in Chicago, IL: $85,000 - $97,000 per year The range provided is the minimum and maximum salary that Venable in good faith believes at the time of this posting that it is willing to pay for the advertised position. Exact compensation will be determined based on individual candidate qualifications and location. Committing your time and talent is no small matter—at Venable, we know that superior client service begins with an investment in our people. Our competitive compensation, robust benefits, and programs that support our employees’ well-being, families, and futures reflect our dedication to prioritizing the whole person, not just the professional. Venable’s benefits package includes medical, dental, vision, disability, life insurance, flexible spending and healthcare savings accounts, 401(k) with firm profit share, paid time off, firm paid holidays, wellness and personal advocacy programs, family planning resources and leave programs, tuition reimbursement, and more. New employees are provided a detailed orientation to the firm’s benefit offerings upon hire. Here, we strive to offer the kind of care that radiates, from our colleagues to our clients, to our communities, so that success finds everyone. CORE REQUIREMENTS Education and Experience Bachelor’s Degree in a related field preferred or equivalent experience. Minimum of two years prior relevant work experience within a law firm or professional services environment is required. Legal accounting and/or billing experience strongly preferred. Skills & Technical Requirements Strong technical acumen with ability to quickly learn core systems; experience using current Windows Operating System, Microsoft Office applications (including Excel and Outlook) and an enterprise accounting system, preferably Aderant. Proficiency in the use of document management systems. Strong written communication skills including proofing and editing (using edit marks) non-routine correspondence, reports and tables for typographical errors and sentence structure. Ability to perform basic mathematical and percentage calculations. Ability to quickly develop thorough understanding of firm’s billing, accounts receivable and collection policies, procedures and controls. Strong focus on client service and responsiveness. Ability to exercise discretion and independent judgment in the performance of responsibilities and the aptitude for effective and creative problem solving. Strong communications skills. Ability to interact with individuals at all levels of the organization. High level of interpersonal skills to handle sensitive and confidential situations with poise, tact and diplomacy. Ability to work in fast-paced environment with demonstrated ability to coordinate multiple competing tasks and demands. Strong time management skills, ability to work for multiple billing partners and prioritize assignments. Ability to define problems, collect data, establish facts and draw valid conclusions. Self-starter who can manage priorities, meet deadlines, and collaborate with other team members across the firm. Excellent organizational skills; a meticulous level of attention to detail. Ability to follow and convey instructions effectively with a high degree of courtesy and tact, including the ability to independently initiate follow-up. Physical Requirements Work is mainly sedentary Other Requirements Flexibility to work overtime, when needed