Burke - Customer Service Rep

Shift: 7:30am - 4:30pm Pay Rate: $17.75 - $24.75 All team members must abide by all of Burke's Plant Safety Rules! Job Description: The Customer Service Representative acts as a liaison between Burke Corporation and Burke Corporation customers, sales representatives, and brokers. The individual is responsible for promoting workplace harmony and completing additional duties as assigned. RESPONSIBILITIES Order Entry • Processing orders for products received EDI, email, or telephone from customer or company employee • Edits orders received for price, accuracy, and nomenclature. • Works with multiple shipping departments to ensure delivery by specified dates. • Must be able to multitask and be organized Customer Service • Informs customers of unit prices, shipping date, anticipated delay, and any additional information needed by customer, using email or telephone. • Reconciles customer needs with schedule and notifies Supervisor of problems or potential problems. • Works with OS&D and traffic on missing, damaged or delayed shipments. • Fill in for other CSR’s when out of office Sales Support • Releases all samples sent in by sales team. • Acts as in-house liaison for sales reps and brokers. • Distributes surplus inventory list by faxing list to dealers and organizing orders. • Assists in outside customer specific warehouses inventories as needed. • Will be required to work with and develop equipment and ideas deemed to be confidential information and/or trade secrets. Will be required to protect the company's rights in and ownership of those trade secrets and confidential information. QUALIFICATIONS: *6 months of work history *Applicants must not now, or at any time in the future, require employer sponsorship for a work visa. *Applicants must be authorized to work in the United States for any employer. *Must be 18 years of age or older (all plant positions) *Must be proficient at using Excel and Word *Requires problem solving skills and the ability to communicate effectively on the phone and in person *Must be self-motivated, courteous, tactful, cooperative, inquisitive, and must work efficiently and accurately *Must be able to deal appropriately with stressful situations. *Must be able to work with multiple open issues effectively and accurately. *AS 400 experience is a plus. *Two or more years of customer service and telephone experience is preferred. BENEFITS　 • Health Insurance　 • Vision Insurance　 • Dental Insurance　 • Life Insurance　 • 401K　 • Flexible Spending Account　 • Profit-sharing • Short and Long Term Disability　 • Educational Assistance Program　 • Employee Assistance Program　 • Paid Holidays and PTO　 • Fitness Center　 • Product Discounts Burke Corporation is a leader in the production of pizza toppings and other fully cooked meats. Located in Nevada, Iowa, Burke is a focused team of professionals that combines technical expertise, industry knowledge, flexibility and integrity. Our spirit of continuous improvement creates win/win relationships and a shared sense of confidence in quality and safety. Hormel Foods provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.