Business Operations Associate

THE OPPORTUNITY As a Business Operations Associate at Luminary, you will help shape how a rapidly growing enterprise software company operates and scales. You will partner with leaders across the business to solve operational challenges, strengthen core processes, and lead initiatives that support our next stage of growth. Your work will span commercial operations, finance, contracting, and business reporting, combining hands-on execution with opportunities to design better systems and influence how we operate. This role is ideal for someone who enjoys variety, exercises sound judgment, and wants the autonomy to take a problem from initial diagnosis through implementation. You will report to the Director of Operations and work closely with senior leaders across Luminary. WHAT YOU’LL DO - Own and improve core business workflows across billing, contracting, vendor management, and sales and customer operations - Lead cross-functional operational projects, translating business needs into clear plans and driving them through completion - Improve CRM data quality, reporting, and workflows so teams have reliable visibility into pipeline, revenue, and customer activity - Evaluate commercial documentation and operational data, resolve issues, and bring recommendations to stakeholders when decisions require broader input - Manage customer due diligence and other commercial requirements, coordinating contributions across teams - Develop analyses and reporting that surface trends, inform decisions, and improve business performance - Identify opportunities to scale how we work through better systems, automation, and process design QUALITIES WE’D BE EXCITED TO SEE IN AN APPLICANT - You bring relevant experience in business operations, finance, consulting, or a similarly analytical and execution-oriented role; we expect most candidates to have 2-4+ years of experience, but value demonstrated capability over a specific tenure - Experience in revenue operations or sales operations, including hands-on CRM administration, reporting, and workflow automation, is particularly valuable; familiarity with HubSpot is a plus - You have a track record of owning projects or processes independently and delivering measurable improvements - You combine strong analytical skills with practical business judgment and are comfortable working with spreadsheets, business systems, and operational data - You can move between detailed execution and broader questions about how a process should work as the business grows - You communicate clearly, build effective working relationships, and drive progress across teams - You are comfortable interpreting contracts, policies, and financial information, handling sensitive matters, and recognizing when specialist input is needed - You bring structure to ambiguity, prioritize effectively, and take accountability for outcomes - You use AI and automation thoughtfully to improve how work gets done - Experience in B2B SaaS, fintech, or a regulated industry is helpful but not required - You are REAL — Resilient, Empathetic, Accountable, and Low-Ego WHY YOU’LL LOVE WORKING HERE - Own meaningful work with direct visibility into company priorities and decisions - Partner closely with senior leaders and influence how Luminary operates as we scale - Build broad experience across business functions while developing deeper ownership in areas aligned with your strengths - See the impact of your ideas quickly, with room for your scope and responsibility to grow alongside the company BENEFITS WE OFFER We believe firmly that happy, healthy employees will do their best work. - 👩🏻‍⚕️ 100% employee health insurance coverage (plus 50% dependent coverage) - 🧘🏽‍♀️ Monthly wellness stipend - 🏖️ PTO - 🛥️ 401(k) plan - 🍼 Parental leave policy - 🏢 NYC office where much of the team works 3+ days a week