Business Process Optimization Analyst

About the company

Ascot Group

Insurance · 501 to 1,000 employees

What you'll do

• Document current-state and future-state processes; develop and maintain process maps and SOPs; identify root causes, gaps, risks, duplication, and improvement opportunities.
• Support process standardization by identifying variations, documenting common procedures, and helping implement consistent ways of working across internal teams and strategic partners.
• Coordinate vendor governance activities, including training, documentation, access, performance tracking, and continuous improvement.
• Support the stabilization and optimization of transition activities involving strategic service partners (BPO).
• Assist with operational readiness, process adoption, and continuous improvement as new operating models, systems, lines of business, and capabilities are implemented.
• Help establish and maintain process governance, documentation standards, controls, ownership, escalation paths, and reporting across internal operations and strategic partners.
• Coordinate cross-functional process impacts, document risks and dependencies, and develop solution options with guidance from senior stakeholders.
• Analyze process performance and recommend opportunities for standardization, automation, AI enablement, and workflow modernization; lead defined initiatives with appropriate direction and support.
• Support enterprise process redesign and operational transformation through analysis, facilitation, implementation planning, and outcome tracking.
• Perform other duties as assigned.
• Demonstrate The Ascot Way by collaborating across teams, embracing inclusivity, and demonstrating accountability while helping build an engaged, high-performing culture.
• 3 -5 years’ experience in insurance or financial services experience preferred; experience working with operational processes and cross-functional teams is helpful
• Bachelor’s degree in Business, Operations, Finance, Insurance or a related field or equivalent experience required
• Prior experience with experience in process analysis, process improvement, operational excellence, operating model design, BPO operations, or transformation, including direct experience facilitating process discovery and producing process maps, SOPs, work instructions, and governance artifacts
• Strong Excel, PowerPoint, SharePoint, process mapping, documentation, and data analysis skills. Experience with Visio, Lucidchart, Power Automate, or similar tools is a plus
• Strong written and verbal communication, process facilitation, workshop leadership, stakeholder coordination, structured problem solving, attention to detail, organization, and follow-through
• Ability to work directly with operational teams and BPO partners to convert process knowledge into clear, controlled, and usable documentation
• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Life Insurance, AD&D, Work/Life Resources (including Employee Assistance Program), and more
• Leave Benefits: Paid holidays, annual Paid Time Off (includes paid state /local paid leave where required), Short-term Disability, Long-term Disability, Other leaves (e.g., Bereavement, FMLA, Adoption, Maternity, Military, Primary & Non-Primary Caregiver)
• Retirement Benefits: Contributory Savings Plan (401k)

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