Business Process Specialist

Position Overview Roberts Hawaiʻi is seeking a detail-oriented, organized, and tech-savvy Business Process Specialist to help support the systems, data, and processes that keep our business running smoothly. This is an excellent opportunity for someone who enjoys working with technology, solving problems, and finding ways to make everyday processes more efficient. The ideal candidate is comfortable working across multiple systems, has strong data entry and organizational skills, and is eager to expand their knowledge of business operations and technology. Working closely with the Business Operations & Systems Manager, this position plays an important role in maintaining accurate information, supporting business-critical applications, troubleshooting issues, and assisting with system enhancements and implementations. The Business Process Specialist will help provide a centralized point of accountability for the systems, data, and processes that support daily operations and long-term organizational growth. Key Responsibilities — Business Systems & Operational Support Support the Business Operations & Systems Manager in the day-to-day administration and maintenance of operational systems, reservation platforms, transportation systems, CRM applications, product management tools, and other business-critical applications. Assist with system configuration, product setup, pricing updates, inventory management, and maintenance of operational information. Help troubleshoot system issues, investigate discrepancies, and coordinate with internal teams and external vendors to resolve problems. Monitor data accuracy and system functionality to ensure information is reliable, consistent, and accessible. Serve as a resource for employees who need assistance navigating business applications and processes. Data Management & Accuracy Perform accurate and timely data entry, updates, and maintenance across multiple business systems. Review and validate information, identify inconsistencies, and work with appropriate teams to resolve discrepancies. Maintain organized records, documentation, and system information. Assist with data reconciliation, reporting, and information requests from various departments. Support data integrity and consistency across business applications. System Implementation & Process Improvement Assist with new system implementations, upgrades, enhancements, and integrations. Participate in system testing, including validating functionality, documenting results, and identifying issues. Help develop and maintain system documentation, standard operating procedures, and training materials. Support employee training and adoption of new systems and processes. Identify opportunities to simplify workflows, improve data accuracy, and increase operational efficiency. Work collaboratively with teams across the organization to understand business needs and support process improvements. Cross-Functional Collaboration Work closely with Sales, Marketing, Reservations, Transportation, Operations, Finance, and other departments to support business systems and processes. Manage multiple requests and priorities while ensuring accuracy and timely completion. Communicate system updates, process changes, and issues clearly and professionally. Perform other related duties as assigned. Minimum Qualifications High school diploma or equivalent. 1–3 years of experience in data entry, administrative support, business operations, or a related role. Strong computer skills and proficiency with Microsoft Office applications. Demonstrated accuracy and attention to detail when entering and maintaining information. Ability to learn new software applications and navigate multiple systems. Strong organizational skills with the ability to multitask, prioritize competing requests, and meet deadlines. Good problem-solving skills and a willingness to investigate and resolve issues. Effective written and verbal communication skills. Ability to work independently while collaborating with employees across different departments. Dependable, adaptable, and comfortable working in a fast-paced environment. Preferred Qualifications Working knowledge of FareHarbor, reservation platforms, point-of-sale (POS) systems, or similar booking and operational applications. Intermediate Microsoft Excel skills, including formulas, sorting, filtering, lookups, and pivot tables. Experience maintaining product information, pricing, inventory, or customer records in business applications. Familiarity with CRM systems, transportation management software, or other operational technology. Experience participating in software testing, system upgrades, implementations, or process documentation. Previous experience in tourism, hospitality, transportation, or travel-related businesses. What We're Looking For We’re looking for someone who is curious, resourceful, and enjoys figuring out how things work. You don’t need to be a technical expert, but you should be comfortable learning new systems, working with data, and taking ownership of your responsibilities. Success in this role requires someone who can balance accuracy with efficiency, manage several priorities at once, and recognize opportunities to make processes better. Most importantly, we’re looking for a team player who takes pride in their work and wants to grow their skills while contributing to the success of Roberts Hawaiʻi. Work Environment & Physical Requirements This position is primarily office-based and involves regular use of computers and business software. Duties may require extended periods of sitting, typing, and reviewing information on computer screens, as well as occasional standing, walking, and light lifting. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position . This job description describes the general nature and level of work performed and is not intended to be an exhaustive list of responsibilities. Duties may evolve based on business needs.