Business Services Specialist

Who We Are We started our company to help others launch and run their own businesses, at any stage. The way we help is by keeping it simple and supporting entrepreneurs one step at a time. Put simply: our mission is to enable anyone to start, run, and grow their business while avoiding the common pitfalls that derail hopeful entrepreneurs. No more having to wade through forms, taxes, or ongoing state compliance. We are a remote company based in Austin, Texas. We have team members from Florida to Oregon and all points in-between. Take pride in your work knowing that it shapes how people all across the country reach their goal of starting, running, and growing their business. If the idea of helping people and working with a genuinely caring, supportive team excites you, then you’ve come to the right place.The Role ZenBusiness is seeking an experienced Business Service Specialist to join the Registered Agent team. The ideal candidate has industry experience with corporate filing systems, government agency requirements, and a high-volume caseload. The position requires exceptional attention to detail, good communication skills, precise response times, and high-volume data and task organization. This position will report to our Business Services Manager. We are looking for someone who can work in-office with full-time availability Monday through Friday during office hours 8 am - 5 pm. *The office is located on Wade Ave. Raleigh, NC 27605 Responsibilities Manage, prepare and fulfill various corporate filings, including Change of Registered Agent filings, Resignation filings, and other filings as assigned. Research filing components on various government databases and public record sources, including state-specific compliance requirements, name availability and status queries, and public record document requests. Prioritize and manage a high-volume and time-sensitive workflow from submission to completion. Assist customers and internal stakeholders with questions regarding product, service, process, and general client concerns. Stay updated on product knowledge and take initiative to expand industry knowledge. Qualifications Corporate Filing experience, including legal document preparation and drafting. Knowledge of current Secretary/Department of State corporate statutes and filing requirements. Experience with Salesforce or other equivalent CRM applications. Excellent communication and interpersonal skills. Ability to identify urgent fulfillments while staying on top of high-volume customer requests. Ability to adapt to ever-changing priorities with a positive and constructive attitude. Comfortable with the pace, dynamic environment, and ambiguity of a rapidly growing tech startup, including cross-functional problem solving and collaboration, process and system optimization, and new products and services launches. Bonus Qualifications Tech Support Experience Mac OS knowledge Experience with Google File Stream, Docs, Sheets, and Adobe DC Remote Culture. A great company culture leads to happy employees, and happy employees lead to happy customers. We provide our employees with good salaries, benefits, equity, and interesting challenges that have a positive impact. Let’s stay connected! We believe in staying connected, and we have a weekly “All Hands” meeting every week. We also have a social committee that hosts frequent events. We’ve held a virtual talent show, costume competitions, monthly lunch and learn series, Hackathons and more! Benefits. The company offers various benefits to employees and their dependents, including medical, vision, dental, disability, and life insurance, as well as parental and military leave. Other benefits include an employee assistance program, 401k + match, annual bonus, pet insurance, and RSUs. Paid parking* and 10 paid holidays are also provided. Diversity, Equity and Inclusion. We believe in diversity, equity & inclusion. At ZenBusiness, every voice counts no matter your race, ethnicity, gender, sexual orientation, age, location, or background. We celebrate the diversity of our teams, knowing that our products, services, and customers thrive best when we lean into and celebrate our differences. Please check out our careers' page to learn more about our culture, benefits, and open opportunities. *applicable to in-office employees