Business Success Specialist (Internal Only)

About the team: The Business Success Team is at the heart of the customer experience. We focus on building long-term partnerships by supporting customers throughout their entire lifecycle. Our team is made up of collaborative, customer-focused, and detail-driven professionals who work closely with Sales, Operations, Service Delivery, Finance, and Technical teams to ensure our business customers receive seamless, high-quality service. Together, we champion customer adoption, retention, and growth while continuously improving how we support and serve our clients. If you enjoy being the connector between teams, solving problems, and helping customers succeed, this is the place for you. Who we are looking for: We’re looking for a proactive, organized, and customer-centric Business Success Specialist to support our Account Managers and Customer Success Managers. The ideal candidate thrives in a fast-paced environment, enjoys juggling multiple priorities, and takes pride in delivering exceptional customer experiences. This role is perfect for someone who enjoys operational coordination, relationship-building, and being the go-to resource that keeps customers and internal teams aligned. If you’re a strong communicator with a passion for helping customers succeed and protecting long-term revenue, we’d love to meet you. Still interested? Here’s what the role looks like: As a Business Success Specialist, you’ll play a critical role in supporting our business customers and internal teams by managing requests, coordinating services, and ensuring smooth execution across the customer lifecycle. You’ll act as a central point of contact, helping to deliver timely solutions while keeping customers informed and supported. Your responsibilities will include: Serve as the primary front-door contact for business customers via walk-in, phone, and email, triaging, documenting, and routing requests to Sales, Technical, or Operations teams. Manage customer intake, order entry support, and technical clarification during pre- and post-order phases. Assemble, review, and validate order packages for accuracy, completeness, and compliance prior to submission to Engineering and Operations. Coordinate customer kick-offs and ensure alignment across Sales, Operations, Engineering, and Service Delivery. Track active orders through fulfillment, serving as the primary escalation point for order progress, service issues, and trouble tickets across all business segments. Coordinate mobile service activations and provide customers with installation, fulfillment, and service status updates. Conduct customer welcome outreach, first-bill reviews, periodic account check-ins, and anniversary or campaign touchpoints to support adoption, retention, and satisfaction. Support inside sales activities for lower-revenue accounts and partner with Account Managers and Customer Success Managers on renewals, service adjustments, and revenue continuity. Act as a cross-functional liaison to support projects, pre-sales engineering coordination, and timely execution of customer solutions. Maintain accurate customer, order, and service records in CRM and order management systems (Salesforce, OSS/BSS). Identify opportunities for process improvement, contribute to knowledge sharing and cross-training, and support continuous improvement initiatives. Perform administrative and operational duties in support of Business Success objectives. Candidates must show Ability to promote the Company culture and mission to all employees, vendors, clients and business partners. Product/Service knowledge: Remains up to date on the latest services and products we provide and has a clear understanding of how each work. Working knowledge of telecom network offerings such as Ethernet, TDM, DSL and Wireless access providers also required. Customer centric: Puts the customer first and creates a positive experience for the customer by building relationships and maximizing service/product offerings. Stays current with knowledge of products clients require and can foresee their future technology needs Accountability: Punctual and dependable to meet the needs of our customers. Has the ability to manage multiple projects and prioritize in a fast-paced changing environment. Critical Thinking and Problem Solving: Has the ability to assess an issue, provide creative solutions, and analyze if the solution was viable. Organizational support: Ability to follow company policies and procedures in accordance with contract/agreement(s) and Company Goals, completes administrative tasks thoroughly, accurately, promptly, and efficiently as possible with respect to human resources, financial management and profitability. Technical skills: Constantly strives to increase technical knowledge to improve training tools through latest product knowledge, industry knowledge, and research. Growth and Learning: Is curious and understands that learning is a lifelong endeavor. You own your learning and development, and you are committed to evolving. This is what you need to have: High School Diploma or equivalent required; Associate’s Degree or related field preferred. Minimum of 1–2 years of experience in customer service, sales support, customer success, or administrative operations. Experience using CRM or client management tools. Strong face-to-face and professional customer service skills. Aptitude for learning sales processes, technical concepts, and product offerings. Ability to build and maintain strong relationships across all levels of client organizations. Ability to work in a fast-paced, self-directed environment. Proficiency in Microsoft Office applications (Excel, Word, Outlook) and the ability to learn new systems quickly. Ability to prioritize tasks effectively and demonstrate a strong sense of urgency. Flexibility to occasionally work nights or weekends to meet business needs. If you are still interested and the values below resonate with you, apply today! GTA Val-You’s: Our Customers Matter. Build Trust Through Respect. Be Accountable. Learning is Growth. Lead with Care. Win Together. Be a Game Changer. Teleguam Holdings LLC dba GTA is an Equal Opportunity Employer Teleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Read more about our commitment to these principles in the Department of Labor's EEO notices and Guam Department of Labor notices. Other applicable federal employment laws include Family Medical Leave Act (FMLA) and Uniform Services employment and Reemployment Act (USERRA). Accommodations for Applicants with Disabilities Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at humanresources@gta.net or call us at (671) 644-0300. **This job posting will close on Monday, November 23, 2026.**