Business Support Specialist I

First Citizens Bank

Phoenix, AZRemote OKFull time

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Pay: $20 to $28; an hour
Location: Phoenix, AZ
Work style: Remote OK
Job type: Full time
Posted: Oct 26; 1 day ago

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About the company

First Citizens Bank

Banking · 10,001+ employees

First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 500 branches and offices in 30 states; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; and a nationwide direct bank. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.

Visit firstcitizens.com or call toll-free 1.888.FC DIRECT (1.888.323.4732). First Citizens Bank. Forever First®. Member FDIC. Equal Housing Lender.

Social Media Terms of Use: https://www.firstcitizens.com/socialterms

First Citizens Bank on LinkedIn

What you'll do

The Business Support Specialist manages account portfolios, performs routine data entry, and ensures compliance with operational regulations.
They also facilitate workflows and build relationships with customers and vendors to resolve inquiries and support business goals.

What you need

Candidates must have a High School Diploma or GED and at least 2 years of experience in operations, support, or customer service.
Treasury experience is preferred for this role.
Education: a high school diploma

Key skills

Account servicingData entryCustomer serviceProblem solvingTroubleshootingOrganization skillsRelationship buildingTreasury operationsDocumentationWorkflow facilitation

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Perks

Competitive benefits program

See full description on company page, apply now

Read the full posting here

Overview This is a remote role that may only be hired in the following location(s): Arizona This position supports Bank products or services within a business unit, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests. Responsibilities & Qualifications Duties & Responsibilities: Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations. Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution. Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services. Position Specific Skills: Builds Productive Relationships Customer service skills Organization skills Problem solving Troubleshooting Qualifications: Minimum Required Education and Experience: High School Diploma or GED and 2 years' experience in Operations, or Support, or Customer Service Preferred Area of Experience: Treasury experience preferred Additional Information Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. The base pay for this position is generally between $20 and $28 an hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.