Care Coordinator – Check Out

JOB TITLE: Care Coordinator -Check Out REPORTS TO: Practice Manager FLSA STATUS: Non-Exempt JOB SUMMARY: The Care Coordinator is responsible for greeting patients as they check out and offering them friendly and prompt assistance while coordinating the patient’s care. QUALIFICATIONS/EDUCATION: High School Diploma or equivalent required. Bi-lingual English/Spanish preferred; must be able to read, write and speak English. 2-3 years of related experience in a medical setting preferred. Strong people skills. Data entry skills. Attention to detail. Strong organizational skills and ability to multi-task effectively. Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email. CERTIFICATIONS/LICENSES: N/A ABILITIES/SKILLS: Basic computer skills to be able to recognize and understand our EMR System. Excellent communication, Customer Service, and telephone skills. Strong organizational skills and ability to multi-task effectively. Must be able to work independently with minimal supervision in a fast-paced environment. Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations. Must be dependable and conduct him/herself in a professional manner. Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Must be able to follow policies and procedures. SUPERVISORY RESPONSIBILITIES: N/A ESSENTIAL DUTIES/ RESPONSIBILITIES: Assist patients upon check out by reviewing the physician’s orders. Provides patients with orders and instructions as needed. Schedule patients for procedures such as endoscopy, colonoscopy, ancillary, etc. Inform patients if a clearance is required for their procedure. Assist patients with inquiries or concerns and ensure patients’ expectations are met. Coordinates any diagnostic test order by the physician. Scan superbills or any patient documents to the patient’s chart. Responsible that all patients have been checked out at the end of the day or marked as a no-show. Ensure that the daily close-out report matches the entries in ECW and forward the report to the billing department. Responsible for scheduling patient appointments in our system and informing patients if referrals or authorization are required for the following visit or procedure. Confirms patient’s appointments and sends text messages days prior to the visit. Answering incoming calls using the assigned telephone script in a professional, courteous and timely manner. Conducts all activities in a professional, polite, and courteous manner and abides by company policies and procedures. Perform any other duties as assigned. We offer a competitive salary, Employee Health Insurance is covered at 100%. We also offer Dental, Vision, Life, and 401k Benefits.