Case Manager - 5214

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. East Concourse Older Adult Center: Hosting spaces where new friendships are made, creating opportunities for older adults to thrive, connect and explore, providing support to successfully navigate life. Qualifications: Bachelor’s degree with minimum 2 years’ experience working with older adults, preferably in a community-based setting. One-year of case management or relevant work experience is preferred. Knowledgeable of elder rights, entitlement programs, and local community resources. Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment. Knowledgeable of business software including Microsoft Suite, Salesforce, etc. Essential Duties and Responsibilities: Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up. Manage a caseload Monitor and document client progress toward service plan goals Documents all interactions with, or on behalf of, clients Maintain familiarity with program resources available on-and -off site Provide group counseling as assigned by the program director Coordinate client services with other social service, mental health, medical, employment, educational, childcare and other providers. Conduct regular case conferences with clients and service providers as required Complete program reports on a monthly basis, or more frequently as required Act as program contact person for inquiries concerning clients Assist with the supervision of paraprofessional staff Supervise office functions in supervisor’s absence as assigned Review, sign off on, service plans and psycho-social assessments as assigned Provide information and referrals to other social services agencies. Report to, and meet, with supervisor on a monthly basis Conduct home visits and other field work, as required. Perform additional duties as assigned. Program Specifics and Responsibilities: Manage a caseload for a diverse client population. Conduct intakes and assessments, develop service plan with clients, conduct assessments and follow-up with service plan Meet and follow-up with clients weekly Conduct workshops, events and group activities Lead or co lead support group or educational workshop, promoting engagement and community. Meet program goals and outcomes Enter program activities in the agency database, PeerPlace, Salesforce Strong understanding of aging-related issues and available community resources. Provide crisis management, if needed Assist program specialist in creating monthly activities calendar for program Conduct home visits and field visit when necessary Conduct outreach to enroll clients and/or when necessary Skills/Abilities: Cultural sensitivity/competence in recognizing and addressing the special needs and challenges of diverse populations in the program’s service area, including different socio-economic, racial and ethnic older populations as well as population with different cultural preferences and lifestyles and new immigrant populations. Knowledge of types of entitlements/benefits for older people and eligibility and application requirements. Knowledge of local and citywide resources for older persons. Ability to accurately prepare entitlement applications and to assist clients in gathering documentation, completing applications. Interviewing skills. Ability to make appropriate referrals and follow-up in a timely manner. Ability to write clear, professional case notes. Ability to work with clients empathically and respectfully. Excellent communication, writing and interpersonal skills Ability to use a computer for prolonged periods. Ability to occasionally lift and/or move up to 10 pounds. Ability to stand, walk, or sit for long periods of time. Ability to climb five flights of stairs, if required, to conduct home visits and/or fieldwork Ability to bend and retrieve objects and/or documents. Ability to travel in the five boroughs of New York City and its adjacent countries via public transportation. Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work BronxWorks is an equal opportunity employer committed to an inclusive workplace. We consider qualified applicants without regard to any characteristics protected by applicable federal, state, or local law. Reasonable accommodations are available to applicants with disabilities and other legally protected needs. To request an accommodation during the application process, please contact hrbenefits@bronxworks.org.