Case Manager I - Albuquerque Opportunity Center

Job Title: Case Manager I Reports To: Program Director Hours: Non-exempt Grade: A05 Salary: Dependent on Qualifications Position Summary: The Case Manager I serves as the bridge between the client and essential community resources. This position facilitates direct referrals for housing, employment, healthcare, legal, education, peer support, and all other crucial community-based needs for Heading Home clients. Provides supportive case management services to individuals and/or families participating in Heading Home programs. Responds to client needs through various community resources, supportive services, referrals, and interventions. Essential Duties & Responsibilities: Determines clients' needs by conducting initial assessments. Provides appropriate referrals as necessary. Prepares DAP notes. Prepares and maintains confidential case records. Enters client data/notes, and information into an electronic database/portal. Collaborates and consults with service providers and community partners on resource-related issues. Assists clients with securing appropriate resources for mental health services and treatment, if needed, and substance use management by connecting them with community partners. Supports the client in obtaining important identifying documents, i.e., birth certificate, driver's license, etc. Assists clients with basic money management and other independent living skills training and assistance. Assists clients with housing opportunities. Provides client status updates and discharge information. Transport clients as needed and required to ensure clients’ success in Heading Homes programs. Participates in case staffing. Other duties as assigned for optimal client support. Qualifications: To perform this job successfully, an individual must have: A minimum of a High School Diploma or GED is required. One (1) year of direct service or Case Management experience is required. Specialized training in client engagement, motivational interviewing, conflict resolution, harm reduction, and trauma-informed care is preferred. Knowledge of community resources. Ability to foster client relationships. Excellent written and oral communication skills. Must be highly organized, detail-oriented, and reliable. Must be able to meet deadlines; therefore, good time management skills are essential. Bilingual (Spanish) is a plus. Prior work experience with individuals experiencing homelessness is preferred. Excellent computer and keyboarding skills. Ability to maintain positive interpersonal skills across a broad range of professional situations. Other Requirements Valid driver’s license and reliable transportation. Ability to navigate stairs, ladders, ramps, and uneven terrain. Must become CPR/First Aid trained within 90 days of hire. The responsibility of all Heading Home employees includes the following: Always represent and promote Heading Home positively and professionally. Maintain good attendance and punctuality. Attend all staff and agency meetings as required. Maintain professional boundaries with clients and staff. Read, understand, and comply with the policies outlined in the Heading Home Employee Handbook. ______________________________________________________________________________ This job description does not constitute an employment agreement between the employer and the employee. The employer may change this document as the employer's needs and job requirements change. Monday to Friday, 8:00 a.m. - 4:00 p.m.