Case Manager - The Village

Rol e: Case Manager Reports to: Senior Program Manager Program: 1005- Village Department: Interim Housing Location: The Village - 527 Crocker Street, Los Angeles, CA 90013 Setting: 100% Onsite Schedule: Sunday - Thursday, 8:00am - 4:30pm Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: The Case Manager at The Village plays a critical role in supporting individuals experiencing homelessness by providing comprehensive, client-centered case management services. This position is responsible for assessing client needs, developing individualized service plans, connecting clients to resources, and promoting overall stability and well-being. The Case Manager works closely with multidisciplinary team members to ensure trauma-informed, strengths-based care is delivered in a safe and supportive environment. Essential Duties and Responsibilities: High School Diploma or GED or Equivalent Serve a caseload of approximately 25 clients, providing active case management for all assigned cases, including meeting weekly with each person individually Act as the lead for clients’ housing-related case management, maintaining an active housing plan for each client on your caseload, based on creative solutions to homelessness Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situations Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc. Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care Advocate for your client’s needs in the shelter and when interfacing with other agencies or service providers Facilitate intakes for individuals who are referred into interim housing Create a supportive environment and ensure clients’ progress, utilizing a strengths-based approach Facilitate wellness, enrichment, and life skills groups Provide crisis intervention when needed Maintain client confidentiality at all times while following agency, state, and HIPAA regulations Create and maintain accurate documentation of client information (intake, referrals, progress notes, and service delivery) in the HMIS database and in accordance with program funder requirements Participate in case conferences, individual supervision, and other staff meetings Work in collaboration with other agency and program staff, in order to coordinate services Communicate effectively and in a timely manner with management, peers, and clients Participate in evaluation and trainings in order to better respond to client/community needs Perform other duties as assigned Qualifications: Minimum of one (1) year of experience in case management required Experience and ability to demonstrate knowledge of issues faced by population served (at-risk, experiencing homelessness, and/or formally homeless) Skilled in non-violent crisis intervention Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision Strong interpersonal and team-building skills This position requires driving to multiple sites and transporting clients in personal vehicles at times. Candidates for this role must possess a valid driver's license in CA, valid insurance to cover the vehicle and use, an acceptable driving record for use of vehicle while working for TPC, and a personal vehicle that is safe to use for such purposes. Strong knowledge of Microsoft Programs (Word, Excel, Outlook). *Computer skill test may be requested during the interview. Please request reasonable accommodation in advance, if necessary. Preferred Qualifications: Bachelor’s degree in a related field Knowledge of HMIS databases and the Coordinated Entry System Work Environment: Combination of field and office environment. Regularly required to sit, stand, bend; occasionally lift up to 35lbs. On occasion, walk or drive to different local sites. Will necessitate working in busy and loud environments Will be exposed to elements like cold, heat, dust, noise, and odor. May need to bend, stoop, twist, and sit throughout the day.