Catering & Conference Services Coordinator (Full Time)

Terranea Resorts

Rancho Palos Verdes, CAOn-siteFull time

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Pay: $27; an hour
Location: Rancho Palos Verdes, CA
Work style: On-site
Job type: Full time
Posted: Oct 29; Today

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About the company

Terranea Resorts

Hospitality · 1,001 to 5,000 employees

Terranea Resort offers a unique environment, where panoramic ocean views foster a peaceful ambiance along the Palos Verdes Peninsula. Since we opened our doors in 2009, Terranea has diligently worked to earn a reputation as both a premier resort that takes care of its guests and an excellent employer that provides a rewarding work environment for our employees.

Our culture and community is built on the collaboration of every team member who walks through our doors. We work hand in hand to make sure we operate our business in a safe and responsible way—that protects the health of our guests, associates, their families, and the land around us.

"Life is Different at Terranea." It's something we often say, because it's true. We're not like most workplaces. Aside from our spectacular physical environment, nestled along the pristine patch of coastline in Palos Verdes, we also work as a team to create a spectacular work environment that encourages, motivates, empowers, and rewards. We want associates to create their dream career, so we focus on providing the tools and resources to make that happen. We offer numerous cross-training courses, professional memberships, management classes, and more. We want associates to be proud of their career and proud to work at Terranea.

Terranea Resorts on LinkedIn

What you'll do

The Catering & Conference Services Coordinator provides administrative support to managers by organizing catering business, maintaining filing systems, and managing Banquet Event Orders.
They also handle guest inquiries, process documentation, and ensure the office is efficiently stocked and operational.

What you need

Candidates must possess strong computer skills, a typing speed of 50-60 wpm, and excellent communication abilities.
A high school diploma or equivalent is required, along with the ability to handle high-pressure situations and perform physical tasks like lifting up to 50 pounds.
Education: a high school diploma

Key skills

Administrative supportData entryCustomer serviceCommunication skillsMultitaskingTypingComputer skillsSalesforceCash handlingAppointment schedulingOffice managementRecord keepingTelephone etiquetteProblem solvingTime management

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Perks

Group medical
Dental
Vision
Life insurance
Disability benefits
Employee assistance program
Paid time off
Sick time
401(k) plan with company match

See full description on company page, apply now

Read the full posting here

Overview Provide administrative support to Catering and Conference Services Managers by ensuring the successful organization and management of all Catering and Group business. Responsibilities Develop and maintain all filing systems within the department Distribute Banquet Event orders (BEO’s) in a timely and efficient manner Ensure that all information is correctly loaded in Delphi Maintain complete knowledge of hotel services, features, hours of operation and daily events Run daily, weekly and monthly reports as needed Assist Catering and CS Managers in all activities, including, but not limited to; BEO creation, group resume creation, client services, amenity forms, room inspections and reservations, restaurant and spa reservations, merging of documents, … Provide general information: address guests' questions regarding hotel services and policies. Answer the telephone and direct calls/messages to appropriate personnel or guests. Follows up on minor customer problems. Retrieve and distribute departmental mail Make photocopies and process as specified Process all changes to BEO’s and complete BEO change log as needed Insert banquet check numbers into Delphi Assist managers in calling clients for their function guarantees Attend designated meetings, take minutes, transcribe and distribute Answer telephone inquiries Assist managers in calling vendors for specified items Continually audit and review office management and administration systems, implementing improvements where necessary and keeping the office appropriately stocked with supplies at all times Comply with any other reasonable tasks requested by management and any reasonable request made by a guest Ensure and maintain security and confidentiality of information relating to guest/employee data held within the hotel. Re-direct “press calls” at all times to the correct personnel and do not disclose any data to outside sources Qualifications Typing 50-60 wpm and strong computer skills required. Salesforce experience preferred. Pleasant disposition and professional appearance. Strong communication skills, accurate cash handling and appointment making skills; ability to multitask High School education or equivalent. Strong Computer Skills required. Must be able to speak, comprehend, read, and write English Must have strong customer service skills Must have ability to implement and uphold service standards Must have ability to prioritize and organize work assignments Must have ability to interact with all associates and resort guests Must be able to effectively handle stressful, high-pressure situations Must be able to exert up to 50 pounds of force occasionally and able to constantly lift, carry, pull or push up to 20 pounds of force Must be able to stand or walk for long periods of time Compensation: Base Pay Start Rate: $27.45/Hr. We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, disability benefits, and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!