Central MI 211 - Community Resource Advisor

Description STATEMENT OF THE JOB Provides information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week. We are hiring two (2) Full-Time and three (3) Part-Time positions (up to 20 hrs/Week). 1st and 2nd shift hours only! Weekend availability is a must. ESSENTIAL DUTIES AND RESPONSIBILITIES Interviews clients and conducts a thorough assessment of their needs Identifies appropriate resources Supports the client in implementing the referral and, when appropriate, makes the linkage with other agencies for the client Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources. Conducts follow-up to ensure that the inquirer’s needs have been met Uses crisis management techniques in accordance with agency procedures Maintains complete and accurate documentation Responsible for staying current with all ongoing training requirements for both services Assists with community outreach activities as assigned by the management team Actively involved with agency programs and events Supports operations during times of disaster as defined by agency policy Maintains up-to-date knowledge of agency processes and policies & procedures Performs all other duties as assigned Requirements High school diploma and experience with human services preferred. Successful completion of 40-hour classroom training required (provided by Gryphon Place). KNOWLEDGE / SKILLS / ABILITIES Well-developed interpersonal skills Excellent computer skills Demonstrated crisis intervention skills Versed in substance abuse issues and mental health issues Clear and effective communication and accurate assessment of inquirer’s needs Ability to function as a team member in an experiential learning setting Ability to effectively problem-solve and resolve conflict Ability to work independently with minimal supervision Ability to maintain professional expectations and assist individuals with diverse backgrounds Knowledgeable of program procedures and the contact center's information system Must have reliable, secure internet service along with a cellular phone.