Hospitals and Health Care · 5,001 to 10,000 employees
About Loma Linda University Medical Center
An outgrowth of the original Sanitarium on the hill in 1905, the present 11-story Loma Linda University Medical Center (LLUMC) opened on July 9, 1967. With the completion of the Loma Linda University Children's Hospital (LLUCH) in late 1993, nearly 900 beds are available for patient care, including at Loma Linda University Medical Center East Campus and Loma Linda University Behavioral Medicine Center (LLUBMC). Loma Linda University Health Care (LLUHC), a management service organization, supports the many programs and services provided by our 400+ faculty physicians. LLUMC operates some of the largest clinical programs in the United States in areas such as neonatal care and outpatient surgery and is recognized as the international leader in infant heart transplantation and proton treatments for cancer. Each year, the institution admits more than 33,000 inpatients and serves roughly half a million outpatients. LLUMC is the only level one regional trauma center for Inyo, Mono, Riverside, and San Bernardino counties.
Our Mission
The mission of Loma Linda University Medical Center is to continue the healing ministry of Jesus Christ, to make man whole, in a setting of advancing medical science and to provide a stimulating clinical and research environment for the education of physicians, nurses and other health professionals.
Our Vision
Innovating excellence in Christ-centered health care.
The Central Scheduler 1 manages incoming calls to coordinate patient scheduling, insurance verification, and pre-registration for hospital and physician services.
They also relay clinical information to staff and provide general public information regarding health initiatives.
What you need
Candidates must have at least one year of experience in customer service, sales, or a clinical setting.
Proficiency in keyboarding at 25 wpm and the ability to use standard office software like Outlook and Epic are required.
Job Summary: The Central Scheduler 1 is responsible for answering incoming calls
for the Access Center in order to provide a variety of services through
utilizing state-of-the-art telecommunications and computer information systems.
Coordinates the scheduling, pre-registration and insurance eligibility for both
hospital and physician practice services. Assists callers by explaining
insurance eligibility status and plan benefits, assigns appropriate referral and
authorization based on insurance requirements, and provides all relevant
instructions for scheduled appointments. Relays requests and symptoms to
clinical staff via appropriate communication tools to ensure the caller gets the
care they need. Provides general caller transfers and registration for a variety
of classes, programs and events, physician to physician communication, general
public information for LLUH marketing lead initiatives, physician referral
services and point of service collections. Performs other duties as needed.
Education and Experience: One year of experience in a customer service, sales
environment, or clinical setting required.
Knowledge and Skills: Experience with various insurance products preferred
(managed care, Medi-Cal, Medicare, commercial insurances and California
Children's Services). Able to keyboard 25 wpm. Able to read; write legibly;
speak in English with professional quality; use computer, printer, and software
programs necessary to the position (e.g. Outlook, Epic, Jabber).
Operate/troubleshoot basic office equipment required for the position. Able to
relate and communicate positively, effectively, and professionally with others;
work calmly and respond courteously when under pressure; collaborate and accept
direction. Able to communicate effectively in English in person, in writing, and
on the telephone; think critically; manage multiple assignments effectively;
organize and prioritize workload; work well under pressure; problem solve;
recall information with accuracy; pay close attention to detail; work
independently with minimal supervision. Able to distinguish colors as necessary;
hear sufficiently for general conversation in person and on the telephone and
identify and distinguish various sounds associated with the workplace; see
adequately to read computer screens, and written documents necessary to the
position.
Licensures and Certifications: None.
Our mission is to continue the teaching and healing ministry of Jesus Christ.
Our core values are compassion, excellence, humility, integrity, justice,
teamwork and wholeness.
Loma Linda University Health is a Seventh-day Adventist, faith and values based
Christian institution. Candidates must understand and embrace the mission,
purpose, and identity of Loma Linda and its affiliated entities.
We are an equal opportunity employer committed to the principles of diversity.
We provide equal opportunities in all aspects of the employment process to every
individual, regardless of gender, race, color, age, national origin, ancestry,
physical or mental disability, marital or veteran status, genetic information or
any other characteristic protected by law. In addition, we will provide
reasonable accommodations for otherwise qualified individuals requesting an
accommodation due to a disability. If you need accommodation assistance with
accessing our job listings or completing an application, or during any other
phase of employment with us, please contact Human Resources Management at (909)
651-4001.
Loma Linda University Shared Services is a religiously-qualified Equal
Opportunity Employer under Title VII of Civil Rights Act of 1964. No question on
this application is asked for the purpose of unlawfully limiting or excluding
any applicant’s consideration for employment because of race, color, religion,
gender, age, national origin, disability, genetic information, or any other
status protected by applicable law. If you need a reasonable accommodation in
the hiring process, please notify Human Resource Management.
We appreciate your interest in Loma Linda and wish you success in your job
search!
