Certified Medical Assistant (CMA) or Phlebotomist - Carroll Clinic

CMA Essential Duties and Responsibilities Patient Care Prepare patient for examination by recording vitals, medical history, and chief complaint. Administer injections, medications and vaccines and IVs as directed by providers and within the scope of licensure. Perform laboratory tests (including point-of-care phlebotomy, specimen collection, and diagnostic tests) within the scope of licensure. Communicate test results, follow-up instructions, and address patient questions and concerns in a timely manner according to clinic policy. Clinical Support Assist providers with examinations and procedures. Prepare examination and procedure rooms with necessary sanitation procedures and supplies. Use clinical judgment to assess patients’ health status in person or via phone, and recommend clinic and/or ER visit as appropriate. Collaborate with team members and other providers to ensure all patient-care and administrative duties are completed in a timely manner. Travel to other clinics to provide support as directed by clinic leadership. Administrative Answer patient phone calls and facilitate communication between patient and provider. Complete messages and tasks as assigned in the Electronic Medical Records (EMR) system. Schedule follow-up appointments and procedures and submit referrals as directed by providers. Complete prior authorizations for procedures and medications as required. Assist with maintaining an inventory of supplies. General Duties Practices and behaves in a professional, safe and ethical manner at all times. Serves as a patient advocate. Maintains friendly and courteous interpersonal communication skills and a positive service attitude. Participates in performance improvement and educational activities. Completes all CEU’s as required by respective licensure. If licensed, maintains an active and current license. Works willingly and accepts assignments as given. Attends all mandatory meetings and programs. Participates in opportunities that enhance personal and professional growth. Performs other duties as necessary or assigned. Complies with the Corporate Compliance Policy and all laws, regulations, and Standards of Conduct relating to the position and agrees to report any suspected violations of law or Standards of Conduct. Complies with all applicable state and federal regulations and JCAHO standards. Maintains a safe work environment using safe work practices, utilizing standard precautions and complying with hazardous waste procedures at all times as described in St. Anthony's Safety Manual. Maintains the confidentiality of patient, resident, employee and organizational information. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma, GED, or similar certification required Currently certified as a Certified Medical Assistant in the State of Iowa If assigned, current certification in the State of Iowa to perform limited radiology examinations. One year experience as a medical assistant preferred. Position Requirements, Licenses, Certifications, Registrations BLS (Basic Life Support) certification through the American Heart Association required. New hires may obtain certification during onboarding with organizational support. Must possess a current, valid driver’s license. Good driving record required. Ability to create a caring, compassionate relationship with the patients and families. Excellent communication and interpersonal skills. Must possess effective time management skills. Good understanding of medical terminology. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports, business correspondence, and understand procedure manuals Ability to effectively present information and respond to questions from managers, customers, patients, families and the general public. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; talk and hear; and use hands to finger, handle or feel. The employee is occasionally required to stoop, kneel, crouch, and reach with hands and arms. The employee is frequently required to walk and sit. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and ability to adjust focus. May be exposed to infectious diseases and occupational dangers like accidental needle pricks. Must be able to withstand physical and emotional stress. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be exposed to moving mechanical parts, fumes or airborne particles, risk of electrical shock, and blood borne pathogens. The employee may be exposed to unpleasant sights, odors, and materials. The employee may be exposed to toxic or caustic chemicals and risk of radiation. The employee may occasionally be exposed to high, precarious places and vibration. The noise level in the work environment is usually moderate. Phlebotomist Essential Duties and Responsibilities Performs phlebotomy by obtaining blood specimens and collecting non-blood specimens such as urine, sputum, and throat swabs for laboratory testing. Accurately and efficiently processes and distributes results to Health Information Management and Physicians. Prepares and send out all reference lab work, completing necessary paperwork. Accessions all Lab orders into the LIS. Performs screening tests, such as drug screens, performs BAT and processes paternity cases. Performs community wellness drives as requested by the Laboratory Director. Performs EKG's on inpatients and outpatients. Does therapeutic phlebotomies. Resolves ambiguous and/or unusual test orders by contacting the physician of the order, pathologist, nursing station, or reference laboratory. Refers unresolved orders back to the originator for further clarification before collecting samples or processing specimens. Makes the supervisor aware of unresolved orders. May perform front desk duties such as answering the phone and registering outpatients. Practices and behaves in a professional, safe and ethical manner at all times. Maintains friendly and courteous interpersonal communication skills and a positive service attitude. Participates in performance improvement and educational activities. Completes all CEU’s as required by respective licensure. If licensed, maintains an active and current license. Works willingly and accepts assignments as given. Attends all mandatory meetings and programs. Participates in opportunities that enhance personal and professional growth. Performs other duties as necessary or assigned. Complies with the Corporate Compliance Policy and all laws, regulations, and Standards of Conduct relating to the position and agrees to report any suspected violations of law or Standards of Conduct. Complies with all applicable state and federal regulations and JCAHO standards. Maintains a safe work environment using safe work practices, utilizing standard precautions and complying with hazardous waste procedures at all times as described in St. Anthony's Safety Manual. Maintains the confidentiality of patient, resident, employee and organizational information. Supervisory Responsibilities This job has no supervisory responsibilities, however, may provide support and training to assigned staff as directed by the department Director and/or Supervisor. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma, GED, or similar certification required. Medical Assistant or Phlebotomy certification preferred. Experience as a Phlebotomist preferred. 80 hours training in the proper procedure of performing venipuncture. Position Requirements, Certificates, Licenses, Registrations Medical Assistant or Phlebotomy certification preferred. PT (ASCP) preferred. Current valid Iowa Driver's license, reliable transportation, and adequate insurance. Good driving record required. Must possess effective time management skills. Ability to work independently and as part of a team. Knowledge of medical terminology. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers, patients, families and employees of the organization. Physical Demand The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; and use hands to finger, handle or feel. The employee is occasionally required to sit, talk and hear, and reach with hands and arms. The employee is frequently required to walk and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and ability to adjust focus. Computer work is frequent. May be exposed to infectious diseases and occupational dangers like accidental needle pricks. Must be able to withstand physical and emotional stress. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be exposed to moving mechanical parts, fumes or airborne particles, risk of electrical shock, and blood borne pathogens. The employee may be exposed to unpleasant sights, odors, and materials. The employee may be exposed to toxic or caustic chemicals and risk of radiation. The employee may occasionally be exposed to high, precarious places and vibration. The noise level in the work environment is usually moderate.