Claim Specialist

Position Summary   We are seeking a highly motivated, customer-focused Property & Auto Claims Adjuster to join our growing claims organization. This is an excellent opportunity for an individual with 1-3 years of claims, insurance, customer service, or related professional experience who is looking to advance their career in the property and casualty insurance industry.   The ideal candidate is a driven professional who demonstrates exceptional work ethic, strong organizational skills, and a commitment to delivering outstanding service to policyholders, clients, agents, and business partners. This position requires the ability to independently manage a remote caseload, maintain quality standards, and communicate effectively with all parties throughout the life of a claim.     Mandatory Qualifications * 1-3 years of insurance claims, customer service, risk management, or related professional experience. * Residence in North Carolina, South Carolina, or an adjacent state with the ability to work remotely from a dedicated home office environment. * Strong customer service and relationship-building skills. * Excellent verbal and written communication abilities. * Ability to manage multiple priorities while maintaining exceptional attention to detail. * Proven ability to work independently and remain productive in a remote work setting. * Strong organizational and time management skills. * Proficiency with Microsoft Office Suite and web-based claim management systems. * Professional demeanor and commitment to ethical business practices. * Reliable high-speed internet connection and dedicated workspace.   ---------------------------------------- Desired Competencies We are looking for an individual who demonstrates: * A customer-first mindset and a passion for delivering exceptional service. * Professionalism and integrity in every interaction. * Outstanding work ethic and dedication to achieving results. * Self-motivation and accountability while managing a remote workload. * Strong analytical and problem-solving skills. * Ability to adapt to changing priorities and business needs. * Commitment to timely, accurate, and fair claim resolution. * A positive attitude and willingness to learn and grow within the organization. * Exceptional file management and documentation skills in a remote environment.   ---------------------------------------- What Success Looks Like Successful candidates will consistently: * Deliver industry-leading customer service through proactive communication and responsive claim handling. * Efficiently manage a remote inventory of property and auto claims while maintaining accuracy and quality standards. * Meet or exceed productivity, quality, and service expectations. * Communicate clearly, professionally, and effectively with all stakeholders. * Demonstrate ownership, accountability, and sound judgment throughout the claim lifecycle. * Consistently adhere to established claims handling best practices, file management standards, and service level expectations, ensuring all claim activities, contacts, investigations, and follow-up actions are completed within required timeframes. * Maintain organized, well-documented claim files that reflect timely diary management, regulatory compliance, and adherence to company and client-specific handling guidelines. * Contribute positively to team goals and organizational success. * Embrace continuous learning and demonstrate a commitment to professional growth within the claims organization.   Location Requirement: Remote candidates must reside in North Carolina, South Carolina, or a bordering state and be available to work standard business hours within the Eastern Time Zone.