Claims Coordinator

The Claims Coordinator is responsible for coordinating and supporting initiatives relative to the receipt, evaluation, and processing of incidents and potential claims. Job Responsibilities • Manages the dedicated claims phone line and email, ensuring timely intake and response to potential claims. • Receives and evaluates Transit Service Manager (TSM) reports, incident reports, and phone calls to determine whether a claim should be initiated. • Enters incident data, photos, and reports into claims system for Third Party Administrator (TPA) review. • Receives medical bills and claim documents to scan and forward to the TPA. • Coordinates and manages light duty safety training program for employees. • Requests documents, wage statements, photos, and videos as required for claims processing. • Locates archived videos, shares with adjusters and medical providers via web call or file transfer protocol (FTP), and creates copies for attorneys • Manages claims related Subpoena and Letter of Representation response including requesting data, tracking, and supplying appropriate data to the TPA in a timely manner. • Identifies potential incidents for National Transit Database (NTD) reporting • Receives and processes subrogation checks to ensure accurate reporting to accounting and the claims system. • Receives all incoming mail, reviews, scans, and forwards to the TPA. • Maintains claims filing of record storage and retrieval system. • Manages third party Certificate of Insurance filing and retention. • Assists with filing of claims documents. • Assists with report creation. • Provides support with data entry and filing.