Claims Operations Analyst

Job Description Job Description Are you looking for your next opportunity? Sompo has a unique opportunity for a Claim Operations Analyst in our Claims Operations team. Our Claims Operations team plays a critical role in supporting the delivery of high-quality claims services across multiple lines of business. Working closely with Claims Professionals and business partners, the team helps ensure accurate claim administration, operational efficiency, and exceptional service to internal and external stakeholders. Location: This position will be based out of our Charlotte, NC office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers. Our business, your impact, our opportunity: What you’ll be doing : Support the administration of claim files, including claim setup, documentation, correspondence, and coverage review support. Deliver responsive service to Claims professionals, brokers, clients, and other internal and external stakeholders. Process claim-related transactions, payment requests and administrative activities accurately while maintaining service standards and data integrity. Manage competing priorities, proactively identify issues, and help drive timely resolution and delivery of work. Maintain accurate claim information across claims management systems and support the timely processing of payments, reserves, and related transactions. Collaborate across the Claims organization to support operational objectives, process improvements, and special initiatives that enhance efficiency and service delivery. What you’ll bring : Preferred 1 year experience in claims support, claims operations, insurance administration, or a related insurance environment. Knowledge of insurance policies, coverage forms, and basic coverage analysis. Strong analytical, organizational, problem-solving, and prioritization skills with a high degree of accuracy and attention to detail. Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook. Excellent communication and interpersonal skills with the ability to effectively partner with internal and external stakeholders. Ability to manage multiple priorities and work independently in a fast-paced, deadline-driven environment. Strong customer service mindset, sense of urgency, and commitment to continuous improvement and operational excellence. Salary Range : $55,000 - $62,000. Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience. At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees. Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance. We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs: Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution Pharmacy benefits with mail order options Dental benefits including orthodontia benefits for adults and children Vision benefits Health Care & Dependent Care Flexible Spending Accounts Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children Company-paid Disability benefits with very competitive salary continuation payments 401(k) Retirement Savings Plan with competitive employer contributions Competitive paid-time-off programs, including company-paid holidays Competitive Parental Leave Benefits & Adoption Assistance program Employee Assistance Program Tax-Free Commuter Benefit Tuition Reimbursement & Professional Qualification benefits Who we are and what we stand for : At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide. Life at Sompo page Our values come to life in how we hire and grow talent. Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work. If you need an accommodation for any part of the application process, please contact the recruiter in charge.