Client Collections Specialist

Client Collections Specialist Butterfly Effects is seeking to add a Client Collection Specialist to support the national collections needs of the Billing and Collections department. The Client Collections Specialist will join a team that strives to maintain customer satisfaction through excellent customer service and timely invoicing of client responsibility. The Client Collections Specialist will be responsible for collecting accurate payments and finding resolutions to outstanding client account balances. The Client Collections Specialist will be responsible for consistent, accurate, comprehensive, and timely invoicing on all assigned clients, as well as responding to incoming calls and mail from clients regarding outstanding account balances. The ideal candidate will demonstrate a highly-organized approach to managing multiple priorities while employing high levels of professionalism, responsiveness, accuracy, critical thinking, and knowledge of the collections process with a team friendly attitude, while also ensuring compliance with insurance and HIPAA regulations. Qualified candidates will possess the following: High School Diploma or GED. Minimum 2 years working in the medical field. Knowledge of claim denials, the ability to read and understand explanation of benefits (EOBs). Excellent interpersonal, written, and verbal communication skills including active listening. High level of commitment/ownership to ones work product. Commitment to self-accountability, collaboration, and teamwork. Critical thinking, with a drive for continuous process and system improvement. Commitment to service excellence philosophy and interdisciplinary therapy for clients on the Autism spectrum. Qualified candidates will be required to: Collect outstanding balances from clients. Follow up clients questions regarding invoices in a timely manner. Follow-up with clients on their questions regarding benefits, client responsibility and payment plans. Verify patients benefits for ABA Therapy either in-network, or out of network to assist with proper client collections and claim follow up. Identify and address concerns before they become problems, and to propose solutions to concerns. Work with the field staff and office staff to ensure client satisfaction. COMPANY OVERVIEW: Butterfly Effects, headquartered in Deerfield Beach, Florida, is a leading provider of client-centric in-home and in-school ABA therapy for those experiencing life on the Autism spectrum. Butterfly Effects currently serves clients in 12 states, employing over 1,000 passionate team members focused on a singular purpose - to create a collaborative environment that promotes meaningful learning opportunities and experiences through individualized ABA therapy, for clients and their circle of support. Butterfly Effects offers a competitive compensation and benefits package, including major medical, vision, dental, supplemental insurance programs, and a 401K. Butterfly Effects is an Equal Opportunity Employer and it is our policy to provide equal employment opportunities to all people without regard to age, race, color, creed, religion, national origin, disability, gender, sexual orientation, veteran status, or any other basis prohibited by statute, and to promote the full realization of an inclusive employment and service policy.