Client Experience Coordinator
Freeman Recovery Center
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- Location
- Dickson, TN
- Work style
- On-site
- Job type
- Full time
- Posted
- Sep 30
- 20 days ago
Career path
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About the company
Freeman Recovery Center
Hospital & health care · 51 to 200 employees
What you'll do
- Execute service excellence initiatives and help foster a culture of exemplary service.
- Analyze client experience feedback and work with clinical teams to strengthen culturally appropriate and empathetic communication.
What you need
- Excellent communication skills are required.
- Some behavioral health experience is preferred.
Key skills
Excellent communication skills
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Read the full posting here
Position: Client Experience Coordinator
Job Purpose: The Client Experience Coordinator will be tasked with executing tactics to continuously cultivate a culture of excellence that enhances Freeman Recovery Center’s mission and helps deliver a world-class care experience for every client in every level of care.
Reports To: Associate Director of Client Experience
Level of Supervision Required: General
Job Responsibilities
Executes service excellence tasks designed to improve the overall experience of care.
Helps create a culture of passion and commitment for exemplary service excellence.
Helps analyze client experience data and feedback from client encounters to drive better care experiences.
Works with clinical teams to strengthen service orientation and identify specific communication skills needed for effective, culturally appropriate, and empathetic communication with clients.
Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the department and organization.
Education and Experience required/degree and/or certification required (if applicable):
Excellent communication skills
Some behavioral health experience preferred