Client Information Technology Support Specialist

CaseGuard

Arlington, VA

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Pay: $65K to $75K; a year
Location: Arlington, VA
Posted: Nov 5; 2 days ago

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About the company

CaseGuard

Computer software · 51 to 200 employees

CaseGuard is a software company that helps law enforcement agencies, federal agencies, hospitals, schools, airports, and others manage all their media redaction needs in one easy-to-use redaction software. CaseGuard Studio is one of its kind. Our team is driven by a passion for great software design, the creation of great products, and the creative process, CaseGuard implements innovative ideas across multiple services and agencies. We at CaseGuard invest in people. We nurture skills that are consistent with both our values and our future strategy. Our passionate pursuit of excellence, the application of our creativity to solve our clients’ challenges, our technical expertise, and our collaborative spirit are measures of our success.

CaseGuard on LinkedIn

What you'll do

Communicate with customers via phone, email, and chat
Answer questions about the product, plans, pricing, troubleshooting, and availability
Troubleshoot and resolve software issues, including installation, configuration, performance, and usage
Write troubleshooting articles and record videos to walk users through fixing issues
Create tickets and report bugs for the dev team to fix
Manage existing clients and keep them updated on product functions, tools, and help materials
Travel to conferences and provide on-site training to clients

What you need

A bachelor's degree or associate's degree in Information Technology, Computer Science, or a related field
1 to 3 years of relevant work experience
Strong technical support skills, including troubleshooting desktop computers
Excellent phone etiquette and verbal, written, and interpersonal skills
Knowledge of Windows operating system and software applications
Experience with video editing and digital media (preferred)

Key skills

technical supporttroubleshooting desktop computersWindows operating systemphone etiquettevideo editing

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Perks

Stock Option
Medical, Dental, and Vision Insurance
401K
Paid Vacation
Ten paid holidays per year
Friendly and Learning environment

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Read the full posting here

The Client Information Technology Support Specialist serves as the primary point of contact for clients, providing support via phone, email, and chat on product functionality, pricing, troubleshooting, and availability. This role resolves software issues related to installation, configuration, performance, and usage while documenting bugs and collaborating with the development team.eds. Responsibilities Communicate with customers via phone, email, and chat. Provide knowledgeable answers to questions about the product, the plans, pricing, troubleshooting, and availability. Troubleshoot and resolve software issues reported by clients, including installation, configuration, performance, and usage problems. Writing troubleshooting articles on common issues and ability to record videos to walk users through fixing the issue. Create tickets and report bugs for the dev team to fix. QA the software. Data entry in various platforms. Manage our existing clients and keep them updated with the most recent product functions, tools, and help materials. Travel to represent CaseGuard at conferences across various industries, including law enforcement and government agencies, and providing on-site training to clients. Qualifications A bachelor's degree or associate's degree in Information Technology, Computer Science, or a related field is required. 1 - 3 years of relevant work experience. Strong technical support skills, including troubleshooting desktop computers and other information technology needs Excellent phone etiquette and excellent verbal, written, and interpersonal skills. Knowledge of Windows operating system and software applications Experience with video editing and digital media is a plus Benefits: Competitive Salary Stock Option Medical, Dental, and Vision Insurance 401K Paid Vacation Ten paid holidays per year Friendly and Learning environment Pay Range: $65,000 - $75,000 Annually About CaseGuard CaseGuard is a software company that helps law enforcement agencies, federal agencies, hospitals, schools, airports, and others manage all their media redaction needs in one easy-to-use redaction software. CaseGuard Studio is one of its kind. Our team is driven by a passion for great software design, the creation of great products, and the creative process, CaseGuard implements innovative ideas across multiple services and agencies. We at CaseGuard invest in people. We nurture skills that are consistent with both our values and our future strategy. Our passionate pursuit of excellence, the application of our creativity to solve our clients’ challenges, our technical expertise, and our collaborative spirit are measures of our success.