Client Outcomes Associate

We’re hiring a Client Outcomes Associate to support client relationships by owning critical post-sale project coordination, keeping deliverables on track, stakeholders aligned, and implementations moving forward. The role Here’s what this actually looks like day-to-day: Coordinate post-sale delivery projects independently and in partnership with Client Outcomes Managers. Maintain media plans, timelines, milestones, dependencies, and action items. Prepare for and lead client meetings, capturing decisions, and driving follow-up. Coordinate across internal teams to keep deliverables moving and resolve blockers. Monitor project health and proactively flag risks, delays, or scope changes. Keep clients informed with clear, timely status updates and next steps. Maintain accurate client documentation using department workflows and internal systems. Identify opportunities to improve the consistency and efficiency of the client experience. Catch and troubleshoot errors proactively throughout each step in the process. You’ll need (qualifications) 1-2 years of experience in customer success, client services, implementation, project coordination, account support, or a related role. Strong organizational and project-management skills, with the ability to manage multiple priorities. Clear, professional written and verbal communication skills. Comfortable working directly with customers while supporting a senior account owner. Proactive and dependable, with strong follow-through and attention to detail. Able to identify risks, ask the right questions, and escalate issues appropriately. Collaborative and comfortable coordinating across multiple internal teams. Strong Excel and Office365 experience. Familiarity with CRM, project-management, and collaboration tools. Able to operate effectively in a fast-moving environment where priorities may evolve. What “good” looks like Clients experience an organized, responsive, and reliable post-sale process. Project plans and client records are consistently accurate and up to date. Milestones are met, action items have clear owners, and follow-ups do not fall through the cracks. Account leads have strong visibility into project status, risks, and upcoming decisions. Potential delays and blockers are identified early and escalated with useful context. Over time, the associate independently owns increasingly complex delivery work. First 30 days, 3 months, 6 months First 30 Days — Learn & Listen Build relationships with immediate team and key stakeholders Understand team goals, current priorities, and how success is measured Complete onboarding and learn key systems, tools, and processes First 90 Days — Contribute & Connect Take ownership of first project or workstream end-to-end Hit first measurable performance benchmark for the role Operate with increasing independence and minimal direction First 6 Months — Own & Impact Delivering measurable results and impact independently Contributing meaningfully to team strategy and planning Beginning to support, mentor, or elevate peers on the team Pipeline360 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm authorization to work in the U.S. Pipeline360 is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.