Client Relations & Office Coordinator

ICG Construction & LandscapeLOVE GOD. LOVE PEOPLE. LOVE WHAT WE DO.www.icgnv.us ICG Construction & Landscaping is a trusted construction, landscaping, and remodeling company dedicated to delivering high-quality craftsmanship and exceptional service. With years of industry experience, we take pride in our attention to detail, strong client relationships, and commitment to seeing every project through from start to finish.Behind every successful project is a strong support team. At ICG, our administrative staff plays a vital role in keeping operations running smoothly, supporting field teams, and creating a positive experience for our clients. We value organization, clear communication, and a proactive approach, and we believe that every team member contributes to our success.If you’re someone who enjoys being the welcoming first point of contact, thrives in a supportive role, and takes pride in helping a team stay organized and efficient, ICG Construction & Landscaping offers a professional, collaborative environment where your work truly matters.Client Relations & Office CoordinatorPay: $18.00–$22.00 per hour DOELocation: Reno, NV 89511Job Type: Full-Time | In PersonImmediate StartJob DescriptionICG is looking for an exceptional Client Relations & Office Coordinator to become an important point of connection between our clients and our team.This is more than a front desk position. We are looking for someone who is warm, professional, highly organized, proactive, dependable, and excellent with people. You will often be the first voice a potential client hears and will play an important role in making sure our clients feel welcomed, informed, and taken care of.The right person can provide an exceptional client experience while keeping up with a busy, fast-moving office, incoming leads, phone calls, scheduling, follow-up, and multiple priorities.Most importantly, we are looking for someone who takes ownership and follows through. If you say you'll call a client back, schedule an appointment, send information, or complete a task, we expect it to be handled without someone having to remind you.Who You AreA self-starter who sees what needs to be done and takes initiativeFriendly, personable, and genuinely enjoys working with peopleProfessional and confident communicating with clients, vendors, and team membersExcellent at providing high-level customer serviceComfortable handling high-volume calls, emails, leads, and inquiriesHighly organized and detail-orientedAble to manage multiple priorities without letting things fall through the cracksA quick thinker with good judgment and common senseTech-savvy and able to learn new systems quicklyDependable, punctual, accountable, and proactiveSomeone who naturally follows up and follows throughComfortable asking questions when needed but able to work independentlyA team player who is willing to jump in and help wherever neededPositive and professional, even during busy or challenging situationsInterested in growing with the company and taking on additional responsibilityKey ResponsibilitiesCreate a welcoming and professional experience for every client, vendor, and visitorAnswer and direct calls using a multi-line phone systemRespond to incoming client inquiries, emails, and appointment requestsReceive and help manage new leadsGather initial information from prospective clients and ensure leads are routed appropriatelySchedule appointments, site visits, meetings, and follow-upsAssist with calendar coordination for multiple team membersMaintain consistent communication and follow-up with clientsHelp ensure clients know what is happening and what comes nextEnter and maintain accurate client and project informationComplete data entry and maintain organized recordsTrack assigned tasks and follow-ups through completionAssist with internal communication between office and field teamsProvide general administrative and office supportHelp keep the front office clean, organized, professional, and operating smoothlyAssist with social media updates, website content, and marketing when neededAssist with special projects and additional administrative responsibilities as assignedClient RelationsA major part of this position is making sure our clients receive the level of service and communication we expect at ICG.The right person will be comfortable:Building positive relationships with clientsCommunicating professionally by phone, email, and in personFollowing up when information is neededHelping clients reach the correct team memberKeeping communication organizedMaking clients feel heard and valuedTaking ownership of a question or request until it reaches the appropriate personFollowing through rather than assuming someone else handled itWe don't expect you to know every answer. We do expect you to help find the answer and make sure the client is taken care of.RequirementsPrevious experience in a fast-paced office, administrative, customer service, or client relations environment preferredExcellent verbal and written communication skillsStrong organizational and time-management skillsStrong attention to detailComfortable managing multiple responsibilities at onceProficient with Google Workspace, including Gmail, Docs, Sheets, and DriveComfortable learning new software, CRM/project management systems, and technologyProfessional phone and email etiquetteReliable transportation and a valid driver's licenseAbility to pass a background check and drug testMust be dependable and consistently report to work on timeConstruction experience is helpful but not required. We can teach the industry—the right attitude, work ethic, communication skills, and ability to follow through are more important.What We Offer$18.00–$22.00 per hour DOEPaid Time Off (accrued after 6 months)Medical, Dental, Vision, and Life Insurance (position-dependent)Bonuses and referral incentives across multiple companiesLife and business coachingContinuous professional developmentOpportunities to develop skills in planning, budgeting, organization, communication, and time managementOpportunities to learn different areas of our businessesCareer advancement—we promote from withinOpportunity to take on additional responsibility as you growA fast-paced environment where your contribution mattersScheduleRegular ScheduleMonday–Thursday: 7:30 AM–5:00 PMFriday: 7:30 AM–11:30 AMDuring the summer months, the position may transition to four 10-hour shifts per week based on seasonal operations and company needs.Applicants should have the flexibility to work either schedule when required.About ICGICG is a growing family of companies serving our clients across construction, landscaping, excavation, concrete, and related services.We believe in working hard, communicating well, taking care of our clients, supporting our team, and doing what we say we're going to do.Our faith is an important part of who we are and how we operate.ICG stands for “I Chose God.”LOVE GOD. LOVE PEOPLE. LOVE WHAT WE DO.Is This You?If you are looking for a position where your skills matter, your growth is supported, and no two days are exactly the same, we'd love to hear from you.We're looking for someone who wants more than just a job—someone who wants to learn, grow, take ownership of their position, build relationships with our clients, and become an important part of the ICG team.Apply today to join ICG!Job Type: Full-timePay: $18.00–$22.00 per hourBenefitsPaid time offProfessional development assistanceReferral programApplication QuestionsDo you have reliable transportation and are you able to consistently arrive at work on time for a 7:30 AM start?Tell us about a position where you were responsible for communicating with clients or customers.How do you keep track of follow-ups and make sure tasks don't fall through the cracks?Shift Availability: Day Shift (Required)Ability to Commute: Reno, NV 89511 (Required)Work Location: In person