Client Service Financial Coordinator

Job Title: Client Service Financial Coordinator Location: Mount Laurel Animal Hospital – Mount Laurel, NJ Job Type: Full Time Requisition ID: 1305 About the Job Mount Laurel Animal Hospital is currently seeking a Client Service Financial Coordinator with a strong background in client service and financial operations. This in-person, client-facing role supports the financial success of our hospital by coordinating all client financial touchpoints, from patient admissions and discharges to daily invoice review and payment reconciliation. This position requires strong critical thinking, attention to detail, and excellent communication skills across all levels of staff and clients. Responsibilities • Process and oversee open/pending client invoices and manage the checkout process • Perform daily financial reviews; reconcile treatment estimates and current balances • Review and update in-patient charge entries; manage census and reconcile with treatment orders • Conduct invoice audits prior to hospital discharges • Deliver and review treatment plan estimates with clients; obtain permissions and deposits • Serve as the financial point of contact for clients, referring veterinarians, doctors, and leadership • Close and reconcile daily financials; prepare deposits for the Financial Supervisor • Perform financial audits, manage payment plans, and follow up on accounts receivable • Assist clients with third-party billing or financing options Experience and Education • Experience or education in veterinary technology, accounts receivable, or customer service preferred • Knowledge of computerized billing systems (EZYVet preferred) • Strong computer literacy; proficient in Microsoft • Ability to multi-task, prioritize, and adapt to changing needs • Strong collaboration and communication skills • Client-facing demeanor with a proactive, professional attitude • A safety-first mindset with attention to hospital protocols Physical Requirements • Primarily sedentary office work, including prolonged periods of sitting at a desk and working on a computer. • Ability to sit, stand, and walk for extended periods as needed throughout the workday. • May occasionally be exposed to typical veterinary hospital conditions, including animal noise and odors. Benefits • Competitive compensation • Medical, dental, and vision insurance • 401(k) with employer matching • Continuing education (CE) allowance • Generous PTO policy • Career advancement pathways and mentorship opportunities • Supportive and inclusive work culture • Access to state-of-the-art equipment and advanced technologies Additional Perks • On-site events and staff appreciation activities throughout the year • Fully equipped staff kitchens with complimentary snacks and beverages • Relaxed break areas to recharge during your shift • On-site CE opportunities and educational workshops • Employee pet care discounts Expectations of Conduct: All of our staff is expected to demonstrate professionalism, dependability, and accountability in all aspects of the role. Candidates should communicate clearly and respectfully, follow hospital policies and medical protocols consistently, maintain accurate documentation, and contribute positively to team culture. A willingness to learn, accept feedback, and support shared hospital goals is essential. What We Value: At Mount Laurel Animal Hospital, we strive to BE EPIC: Empowerment, Empathy, Professionalism, Integrity, and Collaboration. We are looking for team members who embody these values each day through compassionate patient care, respectful communication, accountability, and a strong commitment to supporting both their coworkers and the hospital as a whole. Why Choose Mount Laurel Animal Hospital? At Mount Laurel Animal Hospital, your skills are valued, your growth is supported, and your work has a direct impact on patient care. We are committed to high-quality medicine, strong nursing support, and continued professional development. If you are looking for a hospital where you can continue to build your knowledge and be part of a dedicated, team-centered environment, we encourage you to apply. About Us Mount Laurel Animal Hospital is a fast-growing, privately owned hospital that values professional development and a strong work-life balance. Our team includes over 400 highly trained support staff, including Veterinary Technician Specialists in multiple fields. We offer a collaborative environment supported by leading-edge technology, including MRI, CT, fluoroscopy, and more. Located just outside Philadelphia and within driving distance of NYC and the Jersey Shore, we’re ideally situated for both career and lifestyle. Learn more at: https://mlahvet.com/beepic/ Our Commitment to Diversity, Equity & Inclusion Mount Laurel Animal Hospital is proud to be an Equal Employment Opportunity (EEO) Employer. We are committed to fostering a workplace that embraces diversity and maintains a respectful, inclusive environment. Discrimination of any kind is strictly prohibited, and our policies apply to all aspects of employment. Accommodation Notice If you require accommodations during the application or interview process, please let us know in the “Want to tell us anything” section of the application. All accommodation requests are confidential and will not impact your candidacy. We are committed to providing an inclusive and accessible hiring experience. Please note final compensation is influenced by industry experience, schedule, credentials, skills, and applicants’ abilities.