Client Service Lab Assistant - Aiea Heights

Job Functions, Duties, Responsibilities and Position Qualifications: We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! At Clinical Labs of Hawaii, our mission is to advance the health and well-being of our communities as a leader in clinical and pathology laboratory solutions. Location: Aiea, HI Status: Full-time Days/Hours: TBD Base hourly pay rate: $19.74 to $21.71 In this role, you will: Assists or resolves client issues by performing a thorough investigation of the issue, evaluating findings, and responding to the client in a timely and efficient manner Assists in resolving discrepancies in reports by consulting with technical and managerial staff Understands specimen requirements as they pertain to lab testing in order to provide accurate results. Ability to understand differences in specimen types Responsible for client notification of STATs and Criticals Understands and recognizes the Critical values based on the given guidelines and responds appropriately Assists in tracking and monitoring send out tests Assists in problem resolution for future applicability and forwards to the appropriate quality assurance individual (supervisor, manager, pathologist, etc) Maintains professional/technical knowledge by reading professional publications and attending continuing education seminars Pursues referenced test results to satisfy client needs and requests All you need is: High School Diploma or equivalent Previous training or experience in specimen collection or processing Strong reading, writing, and analytical skills Ability to operate general laboratory equipment, including but not limited to telephones, computers, centrifuges, and audible alarms. Bonus points if you’ve got: 1 - 2 years of related experience in clinical laboratory, data entry, or production We’ll give you: Appreciation for your work A feeling of satisfaction that you’ve helped people Opportunity to grow in your profession Free lab services for you and your dependents Work-life balance, including Paid Time Off and Paid Holidays Competitive benefits including medical, dental, and vision insurance Help saving for retirement with a 401(k) plus a company match A sense of belonging – we’re an O’hana! We also want you to know: This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties. Scheduled Weekly Hours: 40 Work Shift: Job Category: Laboratory Operations Company: Clinical Laboratories of Hawaii, LLP Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.