Client Service Specialist
DNV
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- Location
- Houston, TX
- Job type
- Full time
- Posted
- Nov 3
- 2 days ago
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About the company
DNV
Public safety · 10,001+ employees
What you'll do
- Oversight of client projects from contract signature to accounts receivable
- Responsible for providing a high level of customer service
- Coordinate audit planning efforts between the auditor and client, ensuring audit timing windows are maintained
- Oversee Internal coordination and project outcome; effectively and efficiently processes internal and external request associated with the client
- Communicates directly with the client and works to find solutions for the client
- Ensure quality of data and timelines meet requirements in accordance with scheme and DNV’s ICP and internal KPI’s
- Review audit data and update multi system database to account for the changes impacting the clients’ certifications
- Consistently meet key metrics - KPI’s related to scheduling and planning, response time internally and externally, and Reports
- Interacts with other departments including Sales, Technical, and auditors to ensure a superior customer experience
- Ensure on-time certificate delivery
- Supports with invoicing and collections process as required
What you need
- Bachelor's degree
- Experience: Minimum 5 years customer service with at least 1 year relating to any MSC Services
- Fluency in English; ability to comfortably communicate with clients in English via email, telephone, on-camera meetings, or any other method of communication
- Ability to work in a fast-paced environment and handle multiple competing tasks and demands
- Experience with Microsoft Office
- Ability to read/interpret audit protocols and work instructions
- Good interpersonal, communication and internal and external stakeholder management skills with ability to drive and achieve results in an independent manner through functions, geographies and stakeholders
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Read the full posting here
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.
As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.