Client Service Specialist (Financial Services)

JOB OBJECTIVE The Client Services Specialist role supports the daily operations of Cal Coast Financial Services (CCFS) by providing administrative, operational, and client service support to licensed and registered Financial Advisors while helping maintain the overall effectiveness of the investment program. The position serves as the primary resource for advisor support, referral administration, client/member servicing, reporting, compliance documentation, marketing coordination, and program tracking activities. This role enhances the member and advisor experience through timely execution of operational processes, accurate recordkeeping, effective communication, and coordination with internal departments and CCFS partners. This position does not provide investment advice, make securities recommendations, conduct sales activities, maintain a book of business, or perform outside business development activities. The role is primarily office-based and supports the program through internal administration and client/member service functions. SUPERVISORY RESPONSIBILITIES There are no direct reports to this position. NATURE & SCOPE: • Coordinate advisor calendars, meeting preparation, client review scheduling, and follow-up activities. • Support account opening, account maintenance, transfers, beneficiary updates, service requests, and other administrative functions in accordance with regulatory and firm requirements. • Assist advisors with preparation of client meeting materials, illustrations, presentations, and investment account documentation. • Assist with advisor onboarding, territory changes, and operational support during advisor transitions. • Serve as an administrator of the CCFS referral program, including tracking, monitoring, assignment, documentation, and follow-up of referrals. • Maintain referral records and reporting to support supervisory oversight, audit readiness, compliance requirements, and performance measurement. • Assist with development, maintenance, and improvement of departmental procedures, workflows, and job aids. • Coordinate referral communications between advisors, branch personnel, contact center teams, and management. • Monitor referral pipeline activity and escalate aging items requiring follow-up. • Support scheduling, tracking, and administration of branch and contact center training initiatives. • Maintain records in accordance with Cetera policies, FINRA requirements, regulatory expectations, and Cal Coast standards and procedures. • Support internal audit and compliance review activities by maintaining organized records and documentation. • Produce recurring reports related to referrals, appointments, conversion rates, advisor activity, assets under management, sales activity, and other key program metrics. • Assist leadership with preparation of management reports, presentations, business reviews, and strategic planning materials. • Assist with implementation and tracking of investment-related marketing campaigns utilizing approved systems and processes. • Coordinate marketing lists, campaign documentation, event logistics, and campaign performance reporting. EDUCATION, SKILLS, & ABILITIES • High School diploma or equivalent, some college preferred • Experience supporting investment services, wealth management, financial services, banking, or credit union operations preferred. • Experience working with CRM systems. • Ability to manage multiple priorities with exceptional attention to detail and accuracy. • Knowledge of financial services compliance, record retention, and client documentation processes preferred. • Demonstrated ability to coordinate activities across multiple departments and stakeholders. • Strong verbal communication skills with a client service focus • Strong organizational skills • Ability to meet deadlines • Proficient with technology platforms (Microsoft Office including Word, Excel and PowerPoint). • FINRA securities licenses are not required for this position. • Employees are encouraged to pursue applicable financial services licenses and professional development opportunities to support career growth within Cal Coast Financial Services. • Licensing attainment may create future advancement opportunities but is not required for successful performance in this role. PHYSICAL REQUIREMENTS Excellent ability to communicate, both verbally and in writing; ability to tolerate periods of continuous sitting; ability to lift up to 15 lbs. SALARY (HOURLY): $28.5658- $35.7073