Client Services & Scheduling Coordinator – Part-Time

Client Services & Scheduling Coordinator – Part-Time Dog Gone Problems | Omaha, NE | $20–$25 per hour | On-Site Join a locally owned company where your experience matters. Dog Gone Problems is seeking an experienced, dependable office professional to manage customer inquiries, schedule appointments, and help clients get the services they need. We're an established Omaha dog training and behavior company with a strong reputation for customer service. This position is ideal for someone who has worked in a busy medical, dental, veterinary, or other appointment-based office and enjoys helping customers over the phone. Professional experience scheduling customer, patient, or client appointments using computerized scheduling software is required. What You'll Do Answer incoming calls and respond to customer inquiries. Schedule dog training and behavior appointments using our booking software. Explain available services and help customers select the appropriate appointment. Follow up with prospective clients and outstanding callbacks. Maintain accurate customer records, appointment details, and CRM notes. Handle cancellations, rescheduling, and schedule changes. Coordinate with our field trainers and other booking staff. Keep the booking process organized, accurate, and running smoothly. What We're Looking For Required: Previous professional office experience booking customer, patient, or client appointments. Experience using computerized scheduling or practice-management software. Excellent telephone communication and customer service skills. Strong attention to detail and ability to manage multiple tasks. Consistent attendance, punctuality, and dependable follow-through. Ability to learn new software and follow established procedures. Ability to work on-site in Omaha during the listed schedule. Especially relevant experience: Medical or dental reception Veterinary front desk Patient scheduling Appointment-based service businesses Professional customer service or scheduling offices Please note: Experience managing employee shifts, personal calendars, or general retail customer service alone does not satisfy our professional appointment-scheduling requirement. Our Culture & Core Values At Dog Gone Problems, we're passionate about helping dogs and the people who love them. We believe great dog training starts with understanding, patience, education, and positive reinforcement. Those same principles guide how we treat our clients and each other. Our five core values are: Positive: We approach challenges with a constructive attitude and focus on solutions. Empathetic: We listen, understand, and treat people and dogs with compassion. Accountable: We take ownership of our responsibilities, follow through, and do what we say we'll do. Educational: We believe in continuous learning and helping others understand the why behind what we do. Communicative: We communicate clearly, respectfully, and proactively with clients and teammates. We're looking for someone who genuinely loves dogs, believes in our mission, shares our values, and takes pride in helping people. The right candidate will bring professional scheduling experience along with the compassion, reliability, and positive attitude that make our team special. Work Schedule Part-Time | Approximately 23.5 paid hours per week Monday: 2:30–6:30 PM Tuesday: 2:30–6:30 PM Wednesday: Off Thursday: 2:30–6:30 PM Friday: 10:30 AM–6:30 PM (30-minute unpaid break) Saturday: 10 AM–2 PM Sunday: Off Applicants must be available to work this schedule consistently. Occasional flexibility is needed to cover another booking coordinator's shifts during planned absences. We provide reciprocal coverage when possible. Compensation & Benefits $20–$25 per hour, based on relevant experience. Paid training. Complimentary dog training. No employer-provided health insurance. About Dog Gone Problems Dog Gone Problems helps Omaha-area families with puppy training, obedience, and dog behavior challenges. Our booking coordinators play an important role in helping customers feel comfortable, informed, and confident about scheduling services. We're looking for someone who takes pride in helping people and wants to be part of a team making a positive difference in the lives of dogs and their families. How to Apply Please submit your resume and answer all application questions, including the optional questions. Your responses help us evaluate your scheduling experience and suitability for this position. We look forward to hearing from you!