Client Support Analyst - Import VIP
Mediterranean Shipping Company
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- Location
- Houston, United States
- Job type
- Full time
- Posted
- Oct 13
- 7 days ago
Career path
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About the company
Mediterranean Shipping Company
Logistics and supply chain · 10,001+ employees
What you'll do
- Collect, process, and compile data for reporting purposes
- Create and deliver all assigned VIP reports
- Resolve customer inquiries in a timely manner
- Proactively identify customers’ needs
- Monitor account performance and report trends to the VIP Client Support Specialist
- Establish relationships with operational departments
- Address day-to-day requests through email and phone, and assign complex cases
- Work with the VIP Client Support Specialist to identify and anticipate customer issues
Key skills
Organization skillsAttention to detailCustomer orientation
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Read the full posting here
The Client Support Analyst works closely with the VIP Client Support Specialist and is tasked with collecting, processing, and compiling data for reporting purposes. The VIP Client Support Analyst monitors and maintains communication with IMP VIP clients, handling or assigning cases to the VIP Client Support Specialist depending on the level of complexity.
The ideal candidate for The Client Support Analyst role is someone who demonstrates exceptional organization skills, ensuring that tasks and projects are managed with precision and efficiency. The attention to detail enables to identify patterns, errors, and opportunities within complex datasets, ensuring accuracy in every analysis they undertake. With a strong customer orientation, this candidate prioritizes understanding and addressing client needs, tailoring their insights to provide actionable recommendations.
Key Responsibilities:
Create and deliver all assigned VIP reports.Resolves customer inquiries in a timely manner.Proactively identifies customers’ needs.Monitors account performance, identifying and reporting trends to VIP Client Support SpecialistEstablishes relationships with operational departments to develop successful collaboration.Directly address any day-to-day requests utilizing properly and efficiently the established communication channels (email, phone), and assign the more complex cases to the respective VIP Client Support SpecialistWork closely with the VIP Client Support Specialist in identifying and anticipating customers’ issues.Follow strictly company policies and procedures.Performs other duties as assigned.Strictly follows company policies and procedures.