Client Support Technician
Softdocs
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- Pay
- $50K to $65K
- a year
- Location
- United States
- Work style
- Remote only
- Job type
- Full time
- Posted
- Oct 20
- 2 days ago
Career path
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About the company
Softdocs
Computer software · 51 to 200 employees
Softdocs is a leading provider of cloud-based document management and eForms solutions for education and the public sector. We help institutions simplify processes, reduce risk, and improve experiences for students, faculty, and staff.
What you'll do
- Resolve issues for customers using document management and eForms solutions
- Explain complex concepts simply
- Dig into databases, logs, and application behavior to identify the why behind problems
- Guide clients toward success
Key skills
databaseslogsapplication behaviortechnical expertisecustomer-first mindset
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Read the full posting here
Softdocs is a leading provider of cloud-based document management and eForms solutions for education and the public sector. We help institutions simplify processes, reduce risk, and improve experiences for students, faculty, and staff.
We’re a fully remote, people-first company built on our values of Candor, Curiosity, Collaboration, Grit, and Inclusivity.
As a Client Support Technician, you’ll be the trusted problem-solver for customers across the world using Softdocs’ document management and eForms solutions. You’ll combine your technical expertise with a customer-first mindset to resolve issues, explain complex concepts simply, and make every interaction a positive one.
This isn’t a “reset your password” type of support role — you’ll dig into databases, logs, and application behavior to identify the why behind problems and guide clients toward success.