The Clinic Scheduler is responsible for managing high-volume phone calls and scheduling patient appointments with a focus on customer service. They also coordinate referrals, verify insurance eligibility, and facilitate communication between patients and the medical staff.
Requirements overview
Candidates should have 1-2 years of clinic or medical scheduling experience and a minimum of a High School Diploma. The role requires the ability to work in a fast-paced environment while maintaining professional communication and multitasking skills.
Twin Cities Spine Center is a specialty medical provider focused exclusively on one incredible and complex area of the body: the spine. Our mission is to be an international leader in spine surgery by providing optimal patient care, publishing research that advances clinical practice, providing a leading U.S. training program and making lasting contributions to the field of spine surgery.
For over 75 years, our focus has been on advancing spine care, conducting research and training other spine surgeons from around the world. We bring our years of dedicated spine experience to the care and treatment of each one of our patients. Our patients come to us in pain and we use our expertise in diagnosis, education and treatment, including advanced surgical skills when needed, to help move them forward to improved spine function and health.
Twin Cities Spine Center's main clinic site is in Minneapolis with additional clinic locations in: Blaine, Buffalo, Burnsville, Cambridge, Coon Rapids, Eden Prairie, Elk River, Lakeville, New Ulm, Northfield, Plymouth, Shakopee, St. Paul, Vadnais Heights and Woodbury.
HealthcareCustomer Service & SupportAdministrative
Description
Job Status: Full-Time
Monday – Friday, 8:00 am – 4:30 pm
Job Location: Minneapolis, MN and *Remote
*Remote option potentially available (not guaranteed) after training but will be required to be in office from time to time. Candidates must be a Minnesota resident.
Job Summary:
We are seeking a full time, motivated and talented Clinic Scheduler to join our busy, fast paced specialty office at Twin Cities Spine Center (TC Spine). Come be a part in our patient’s lives and work for an organization that has consistently been named one of the area’s Top Workplaces.
Clinic Schedulers are responsible for promptly answering phone calls and scheduling patients with a high level of customer service. This role requires excellent verbal communication skills with an ability to remain calm and professional in a busy environment, communicate with knowledge and compassion, and have experience with accurately handling multiple tasks.
Job Responsibilities:
* Handle a high volume of calls with the ability to gather pertinent information quickly, ask clarifying questions, and accurately schedule appointments based on the information provided and gathered
* Coordinate incoming referrals, processing procedure orders, managing appointment requests from multiple avenues ensuring accuracy and timely action
* Work closely with patients, nurses, physician assistants, and physicians to facilitate prompt patient scheduling ensuring best and most efficient patient care
* Gather and accurately enter demographic and insurance information into NextGen billing system
* Verify patient insurance eligibility by using Healthia and other online sources
* Coordinates interpreter services for patients when necessary
* Create positive impressions and experiences for patients by being calm, professional, and communicating with knowledge and compassion
* Other duties and responsibilities as assigned
Job Requirements and Competencies:
* 1-2 years of clinic or medical scheduling experience preferred
* Ability to prioritize multiple tasks with frequent interruptions
* Deliver high quality customer service to external and internal customers
* Ability to work efficiently and accurately in a fast paced environment
* A team player with the ability to work independently
* Ability to work professionally with patients of all ages, ethnicities, and backgrounds
* Minimum of a High School Diploma or equivalent
Benefits:
* Medical, Dental, and Vision Insurance
* Group Life and AD&D coverage
* Company Paid Short and Long Term Disability coverage
* Flexible Spending and Health Saving Account options
* 401(k) plan through salary deferrals
* PTO and Paid Holidays
The above description is intended to provide a general outline of some of the basic job requirements and responsibilities and is not all inclusive. Job responsibilities, required skills, and working conditions are also subject to change from time to time.
Twin Cities Spine Center is an Equal Employment Opportunity Employer, and provides reasonable accommodation to qualified disabled individuals in accordance with applicable federal and state law.