Clinical Nurse Consultant – Customer Success (TN)

About the company

ICU Medical

Medical devices · 5,001 to 10,000 employees

What you'll do

• Serve as the primary clinical resource for assigned customer accounts transitioning from implementation to ongoing support, providing proactive engagement, consultative guidance, and strategic post-implementation onsite Wellness Checks.
• Analyze and interpret complex infusion pump data, smart pump utilization metrics, alert management logs, and drug library compliance across community hospitals and health systems.
• Translate data analytics into actionable clinical recommendations to support medication safety initiatives, workflow optimization, root-cause investigations, and performance improvements.
• Lead executive-level reporting and presentations for ICU Medical’s Executive Data Analytics Program, communicating strategic insights to C-suite, pharmacy, and nursing leadership.
• Partner cross-functionally with Sales, Professional Services, Implementation, and Technical Support teams to ensure smooth customer onboarding, retention, and timely issue resolution.
• Maintain subject-matter expertise on ICU Medical infusion devices, software platforms, interoperability solutions, and evolving industry best practices for medication administration.
• Advanced skills in clinical data analysis, interpretation, and translation of complex analytics into clear, executive-ready presentations.
• Deep domain expertise in smart pump technology, drug library optimization, infusion workflows, and medication safety practices.
• Practical understanding of healthcare informatics, EHR interoperability solutions, and performance improvement methodologies.
• Strong consultative customer-engagement, relationship-building, and strategic problem-solving capabilities.
• Exceptional written and verbal communication skills with proven ability to present to multidisciplinary clinical leaders and executive stakeholders.
• Excellent cross-functional collaboration skills to bridge technical support, sales, and clinical implementations.
• Must be at least 18 years of age
• Bachelor’s degree in Nursing (BSN), Pharmacy (PharmD/BS Pharmacy), Healthcare Informatics, or a related clinical discipline. 
• Minimum of 5 years acute care clinical experience, preferably in infusion therapy or related fields.
• Experience in clinical consulting, interoperability, clinical informatics preferred.
• Experience using Tableau is a plus.
• Strong communication, presentation, and interpersonal skills.
• Proficiency in Microsoft Office Suite and CRM/business automation systems.
• Unrestricted RN nursing license required.
• Unrestricted driver license required.
• Demonstrated background in clinical data analytics, executive presentation delivery, or clinical consulting within the medical device or healthcare IT sector.
• This is largely a sedentary role. 
• This job operates in a professional office environment and routinely uses standard office equipment.
• Typically requires travel more than 50% of the time

Key skills

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